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Computer shuts off while booting


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#1
Impala1ss

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I have a new Dell XPS 710 with windows XP, media home edition. Today after downloading a windows update, IE 7.0 the computer tried to restart but shut itself down. Now,the computer shuts itself off while booting, everytime. It boots up to displaying trhe desktop and icons;it then says it is shutting down, and it does. It does this everytime. I can boot into SAFE mode and it seems to work OK but I can't go into Normal mode. DELL says I have to reinstall Operating system. I have Norton Save and Restore but it will not work from Safe mode- just get error msg.

Is there a way to get it to boot into Normal mode without reinstalling OS?

Is there some other way to get it running?

Edited by Impala1ss, 25 October 2007 - 05:24 PM.

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#2
Hawaiantom

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Hi Welcome to G2G,

You Could try windows system restore. See if you can go back to right before you installed IE7.

Here are the instructions Start -> Programs -> Accessories -> System Tools -> System Restore.

Its pretty easy.

Hope this Helps

Tom
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#3
Impala1ss

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I tried 2 different restore pts. and they both worked but the problem remains. Tks.
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#4
TechieLife

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It's probably a CPU issue. I faced the same issue recently.

Check out http://www.techielif...tya/2009-04-09/
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#5
edge2022

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Nice link TechieLife.
It may be your cpu, but could also be your RAM. Since Windows booted up in Safe Mode just fine, it probably isn't the cpu that is causing the problem. Follow the instructions below.

Lets try to eliminate possible issues with your system. Start with RAM.

Step 1: Downloading Memtest
http://www.memtest.org/
Go here to download memtest. Go to Download (Pre-built and ISOs)
Get the file that is named Download - Pre-Compiled Bootable ISO (.zip)
It should be under v.2.11 (or the latest version at the time)
Unzip the file once you download it. You should have a .iso file in the unzipped directory.

Step 2: Downloading and Burning a Boot Disc with Burncdcc
http://www.terabyteu...ee-software.htm
Go here and download Burncdcc.
Unzip "burncdcc.zip"
Go to the unzipped folder and double-click on "BURNCDCC.EXE"
The program should come up...
Click on "Browse" and open up the .iso file that you unzipped earlier.
Click on "Read Verify," to scan the disc after it is burned to make sure it's written properly (optional)
Pop in a blank CD (CD-R, CD-RW, any type of CD should be ok)
Click on "Start"
Once the disc has been burned, the tray will auto eject the CD.

Step 3: Using the Memtest Diagnostic
Now you should have a bootable CD that has memtest on it.
This program tests your RAM and checks if it is in good condition.
Once you have the CD, you should take out all sticks of RAM from your computer except one.
Boot from the disc, and run the memory test for at least 7 passes.
After this test passed or failed, try the other stick of RAM (if there is another).
Run this test overnight if you want to.

What if?
If the test fails with one stick of RAM, it may be faulty, and you should get it replaced if it is still covered under its warranty. Before you buy a new stick though, make sure that you are not mixing and matching RAM from different vendors, as this may cause a problem with some motherboards. If you are not, then try cleaning the motherboard's RAM socket with a cloth and some compressed air.

http://www.dummies.c...our-laptop.html
Read this to find out how to remove RAM on a notebook.

http://www.associate...ter.html?cat=59
Watch this video to remove RAM on a desktop.

Post back with the results, and good luck troubleshooting.

You could also try to repair Windows XP, if you still have a install disc.
http://www.geekstogo...ws-XP-t138.html
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