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cannot install programs!


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#1
ragstract

ragstract

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Basically, recently, whenever I use Spybot i get a cannot find riched20.dll error, although Spybot still opens but there is always that error message, and similar errors when i install other programs and i can't install programs that have a "license agreement" because the setup just freeze and closes down.

I think the installation problems have to do with the riched20.dll problems. My free memory space on the computer fluctuates as well.

Please help. If more information is needed I will fill in, but I don't really understand computers.

Oh, and I use two firewalls.. actually I deleted Norton anitivrus components mostly, but I still have the personal firewall and I have Zonelabs firewall and AVG antivirus. I tried to delete Norton personal firewall (cuz I thought it might help), and I downloaded a Removal tool but I can't install the tool also due to a riched20.dll error so I ahve both on my computer right now.

I think I might have nimda virus but I tried housecall and AVG virus scan and they didn't detect anything.


Thanks a lot
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#2
Mr Freeze

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download the file RICHED20.dll from here

http://www.dll-files....shtml?riched20

before you install it run this clean up

http://www.stevengou...o...29&Itemid=1

if your computers comprimized with malware go to malware forum
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#3
Mr Freeze

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i see your also posted at the malware forum at bleeping computer

http://www.bleepingc...opic114729.html

they can help you be patient
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