Before we proceed to clean your computer from malware, please remember the follow the steps exactly
in the same order posted and as closely as possible! Please don't skip steps if you don't understand something or encounter an error - please report back and tell me what went wrong. Please, don't hesitate to ask questions! The only stupid question is the question that you don't ask
The warning messages
you have been witnessing, are probably the results of malware itself
, if a certain product is advertised. If that's your anti-virus or anti-spyware product popping up this message, that's OK and we're going to take care of it later.
Many rogue anti-spyware products (products that don't offer any protection at all, often fake results, and advertise themselves in unacceptable ways, so you buy them) use this technique of popping up 'notices' that the computer is infected, to trick you into downloading and buying their products. Please, do not be tempted to purchase the products offered! We will, if needed, ensure your computer is protected, using trusted (and free!) anti-spyware and anti-virus products.
I am going to need to see 'what's inside' your computer, so let's make a scan
Please download Deckard's System Scanner (DSS)
and save it to your Desktop.
- Close all other windows before proceeding.
- Double-click on dss.exe and follow the prompts.
- When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.