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Windows Explorer and Windows Media errors


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#1
Phlegmbot

Phlegmbot

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Pardon the length, I'm just trying to be as thorough as possible on the first go-round....

Thank you in advance for any help any of you can offer!!


Apparently I got a Trojan sometime recently (I had to shut off Symantec for an install and forgot to put it back on)...

I now have a variety of problems, mostly connected to Windows Explorer and the Media Player.

1. I’ve un-installed and re-installed the Media Player at least twice. Its icon does NOT appear on my task bar no matter how many times I click for it to exactly that while installing, nor does it appear as an option when I right click media files.
NOTE: The media player IS on the computer, and it WILL open as the associated program on any media file I click, BUT....
i) When I double-click, I get one of the below error messages if I’ve chosen ANYthing that’s not a WMV file.
ii) Windows Explorer constantly needs to shut down and restart as a result of either of the below errors.
iii) I do not seem to be having problems with any other programs, BUT...certain Toshiba programs which came installed w/my Toshiba are not responding (which I think was a result of a Reg Cleaner I found on this site which completely effed up my registry [it was TuneUp – there’re many other "smarter" cleaners out there])


2. This is one error that appears, it’s not a typical “Send Error” report, it appears in a different sort of box (see image: Posted Image )...and the error report CANNOT be sent. It simply doesn’t work.

OS: Windows XP Professional, SP2
CPU: GenuineIntel, Intel P6 (Model 13), MMX @ 1620 MHz

Application data:
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BZG9iZSBQREYNCg0KPiBDOlxXSU5ET1dTXHN5c3RlbTMyXG1zZG1vLm
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zpcV0lORE9XU1xzeXN0ZW0zMlxNRlBsYXQuRExMDQo+IEM6XFdJTkRP
V1Ncc3lzdGVtMzJcd3pjZGxnLmRsbA0KPiBDOlxXSU5ET1dTXHN5c3R
lbTMyXHhwc3AzcmVzLmRsbA0KPiBDOlxXSU5ET1dTXHN5c3RlbTMyXF
JBU0FQSTMyLmRsbA0KPiBDOlxXSU5ET1dTXHN5c3RlbTMyXHJhc21hb
i5kbGwNCj4gQzpcV0lORE9XU1xzeXN0ZW0zMlxUQVBJMzIuZGxsDQo+
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WVkaWEgRmlsdGVyDQoNCj4gQzpcV0lORE9XU1xzeXN0ZW0zMlxNU1ZD
UDYwLmRsbA0KPiBDOlxQUk9HUkF+MVxUT1RBTFZ+MVxSZWFsTWVkaWF
TcGxpdHRlci5heA0KaHR0cDovL2dhYmVzdC5vcmcvDQpHYWJlc3QNCl
JlYWxNZWRpYSBTcGxpdHRlcg0KMSwgMCwgMSwgMQ0KUmVhbE1lZGlhI
FNwbGl0dGVyDQpDb3B5cmlnaHQgKEMpIDIwMDMtMjAwNQ0KUmVhbE1l
ZGlhU3BsaXR0ZXIuYXgNCjEsIDAsIDEsIDENClJlYWxNZWRpYSBTcGx
pdHRlcg0KDQo+IEM6XFdJTkRPV1Ncc3lzdGVtMzJcZGl2eGRlYy5heA
0KDQpEaXZYLCBJbmMuDQpEaXZYriBEZWNvZGVyIEZpbHRlcg0KNi43L
jAuMQ0KRGl2WGRlYy5heA0KQ29weXJpZ2h0IKkgRGl2WCwgSW5jLiwg
MjAwMS0yMDA3DQpEaXZYZGVjLmF4DQo2LjcuMC4xDQpEaXZYriBEZWN
vZGVyIEZpbHRlcg0KDQo+IEM6XFdJTkRPV1Ncc3lzdGVtMzJcd3NvY2
szMi5kbGwNCj4gQzpcV0lORE9XU1xzeXN0ZW0zMlxxZHZkLmRsbA0KD
Qo2LjUuMjYwMC4yMTgwDQo2LjUuMjYwMC4yMTgwDQoNCj4gQzpcV0lO
RE9XU1xzeXN0ZW0zMlxERFJBVy5ETEwNCj4gQzpcV0lORE9XU1xzeXN
0ZW0zMlxEQ0lNQU4zMi5kbGwNCj4gQzpcUHJvZ3JhbSBGaWxlc1xDb2
1tb24gRmlsZXNcQWhlYWRcRFNGaWx0ZXJcTmVWaWRlby5heA0KDQpOZ
XJvIEFHDQpNUEVHLTEvMi80ICYgQVZDIHZpZGVvIGRlY29kZXIgdy8g
RHhWQQ0KNCwgMiwgOSwgMTENCkNvcHlyaWdodCAoYykgMjAwNSBOZXJ
vIEFHIGFuZCBpdHMgbGljZW5zb3JzDQpOZVZpZGVvLmF4DQoyLCAwLC
AyNCwgMA0KTmVybyBTdWl0ZQ0K


3. Here’s another error message that comes up – this one DOES send an error report:
These are a few images from it (I’ve included them b/c they seem to differ from the text below):
Posted Image
Posted Image
Posted Image
Posted Image
Posted Image
Posted Image
Posted Image


And this is the text from it per the temp file created:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="282112" CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159" BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3159" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19" UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1285632" CHECKSUM="0x4761CDD2" BIN_FILE_VERSION="5.1.2600.2726" BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2726 (xpsp.050725-1531)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13A1A6" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:20:40" UPTO_LINK_DATE="07/26/2005 04:20:40" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="549376" CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139" BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3139" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05" UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8453632" CHECKSUM="0x77D7C763" BIN_FILE_VERSION="6.0.2900.3051" BIN_PRODUCT_VERSION="6.0.2900.3051" PRODUCT_VERSION="6.00.2900.3051" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.3051 (xpsp_sp2_gdr.061219-0316)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x817025" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3051" UPTO_BIN_PRODUCT_VERSION="6.0.2900.3051" LINK_DATE="12/19/2006 21:52:11" UPTO_LINK_DATE="12/19/2006 21:52:11" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203" BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3099" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="824832" CHECKSUM="0x5BE9410C" BIN_FILE_VERSION="7.0.6000.16544" BIN_PRODUCT_VERSION="7.0.6000.16544" PRODUCT_VERSION="7.00.6000.16544" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet Explorer" FILE_VERSION="7.00.6000.16544 (vista_gdr.070814-1500)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD681A" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16544" UPTO_BIN_PRODUCT_VERSION="7.0.6000.16544" LINK_DATE="08/20/2007 10:04:42" UPTO_LINK_DATE="08/20/2007 10:04:42" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows™ Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="xvid.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="xvid.dll" SIZE="495616" CHECKSUM="0x90A5DE86" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="09/10/2002 15:10:05" UPTO_LINK_DATE="09/10/2002 15:10:05" />
</EXE>
</DATABASE>

4. This is another kind of error that appears (sadly, I forgot to jot down when/why this came up, but it’s not happened in a few weeks):
Posted Image
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#2
anzenketh

anzenketh

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Phlegmbot,
What version of windows Midea player are you using?
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#3
Phlegmbot

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Media Player 11

And, btw, I've got WinXp SP2 (although one of those errors above mentions Windows NT)

And THANKS!

p.s. I just had the error happen again. This time, all I did was RIGHT CLICK the AVI file -- i didn't even choose anything. When I got the error report, it told me, to FIX that error, I should "click here." When I clicked, the error that I posted above as #4 is what came up.

I guess I need some kind of update??

But, again, the Player is apparently refusing to place itself in my Start menu, on my task bar, or in any menus. WEIRD, huh?

Edited by Phlegmbot, 07 November 2007 - 11:59 PM.

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#4
anzenketh

anzenketh

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Phlegmbot,

Does Windows Media player 10 works when you uninstall 11?
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#5
Phlegmbot

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Hey, Tux!

I uninstalled 11, it automatically rolled back to, I think, MP 9, and i gave it a try -- still got the Error Report. I then updated to 10.

First thing I noticed was that MP icon SUDDENLY appeared in my task bar and files that had no association DID get, er, RE-associated.

Again, the player had ALWAYS worked, but Windows Explorer is where I get the Error Report (as posted above), and it has to restart.

The error (still) happens when I'm IN Windows Explorer looking at files, and I right click an AVI file and either click PLAY or OPEN WITH. Sometimes the error happens before I choose something from the right-click menu. This doesn't seem to ever happen with MPG, WMV or MP3 files.

NOTE: I've now right-clicked several AVI files...the error report does NOT pop up w/AVI files shorter than 30 minutes...there seems to be no other correlation.

Thoughts?

Edited by Phlegmbot, 12 November 2007 - 03:12 AM.

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#6
anzenketh

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Phlegmbot,

Do you have any codecs installed?
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#7
Phlegmbot

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Okay,

So, I got the error again that I show in section #4 in my original post above...and I saw that Microsoft was trying to take me to a Web page.

SOooo...I truncated the URL that error gives, starting at "OCA" and ending with "787" -- that was enough to give me MS's suggestion: delete or update the XVID codec.

Is that what you were getting at? Because I've deleted it and, so far, the problem seems to be gone!...and, so far, I CAN still play XVID-coded movies.

Any further tips?

Edited by Phlegmbot, 15 November 2007 - 03:23 AM.

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#8
anzenketh

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Yes that is exactly what I was getting at.
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#9
Phlegmbot

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Hey, again, Tux!

Sooo...I'm getting another error that seems VIDEO-related, which is why I'm posting it here (but let me know if I should start a new topic)...

I was in my Ulead program...and I'm editing some AVI files...and I suddenly got the following error...

This is the error info:
Posted Image

When it happened a second time, the computer went to a blue screen, restarted and this is the page it brought me to:
Posted Image


It's telling me I need a driver update...but, um, how do i know WHAT driver?...I've updated the only ones that I could find updates for, but I don't know if THOSE are the ones it meant.

There ARE several updates I need to download, including service pack 3...

Any thoughts in the meantime? I should also mention, it does NOT happen w/any other files in Ulead and these same files OUTSIDE of Ulead seem okay. Weird, huh?

-Phlegmbot
p.s. any idea why I wasn't actually brought to the update page above? Instead, I got this message (and typed in the URL manually):
Posted Image

Edited by Phlegmbot, 24 November 2007 - 02:26 AM.

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#10
anzenketh

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Blue screen error messages are one of the most misunderstood error messages out there in regards to windows.According to Microsoft, only 5-20% of these errors are actually caused by the OS. Only 10% are hardware related. The other 70% are the result of faulty drivers or software incompatibility. Based on those numbers, less than 15% of blue screen errors can be permanently resolved with an OS reinstall.

So we can correctly solve this issue we need to get the minidumps.

To get the Minidumps do the following

1 > Create a new folder on the desktop and call it "dumpcheck" or whatever you like.
2 > Navigate to %systemroot%\minidump You can paste that address in address bar to get there. Then copy the last few minidump files to that folder.%systemroot% is normally c:\windows. They are numbered by date.
3 > Close the folder and right click on it and select Send to Compressed (zipped) Folder. Please do NOT compress them in .rar
4 > Use the "add reply" option upload that zip file here as an attachment.
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#11
Phlegmbot

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Hi, Tux!

SOOOO sorry it's taken me so long to get back here. Things have been busy.

I'll do the mini dump thing w/in the next few days...I just wanted to contact you, let you know I'm still interested in resolving this.

THANK YOU!
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#12
Phlegmbot

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Finally, Tux...I've gotten to the minidumps.

I know this was a very easy task that took me forever to do. I've literally NOT been on the computer without a ton of other things to get done first in weeks.

Thanks for being patient w*Phlegmbot and helping out.

-Phlegmbot

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#13
anzenketh

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Sorry this thread got lost in the works from the holidays and life. I took a look at the Minidumps. Unfortunately I will not be able to device any information from it because they are probably incomplete.

When you get the blue screen do you wait for the counter to go to 100?
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#14
Phlegmbot

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No, Tux, I don't...

I haven't seen the blue screen since the driver updates, but other problems were noticed around that time, and persist to now, including being unable to get into my CONFIG SYS...

I think ALL of these problems started with a Registry Cleaner i got on this site which, basically, took away everything important w/out first asking me. (Don't recall the program...it was the worst one I've ever seen tho')...anyway, how can i restore an old registry? I can't find directions here for it.
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#15
Ztruker

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Did you save the registry before running the cleaner or did the cleaner save the registry?

What was the name of the registry cleaner you ran?
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