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Memory dumping


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#1
JayBern

JayBern

    Member

  • Member
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Here we go.

So previously it was something related to cmuda.sys or something like that. After that "period of time (I always have a "period" of time when the computer starts working up), the computer ran smoothly.

Only this morning, I installed ZoneAlarm Firewall downloaded from ZoneAlarm's website itself. Installed the free version. I had to leave for school for a meeting while it was downloading and installing. So I instructed my sister to have the computer restarted as soon as the installation wizard requests for it. The shut down the computer or use it if she wants to. I do not know if clicking the "Restart Later" button is the cause for this or not.

So when I came back around 4 - 5 hours later, she was using the computer in her own account. She apparently logged out of my account after clicking the "Restart Later" button and began surfing and such. After which, I wanted to use the computer so she logged out of her account and clicked on mine. When I came to the computer, I found that it was already in the blue page with that long instruction and "memory dumping" going on. Other than the usual instruction, it writes,

"*** STOP: 0x0000008E
0xC0000005
0x804ECA67
0xB085C824
0x00000000".

So I restarted my computer manually by pressing the restart button on the machine itself. Choose my account and logged in. After about 10 seconds or so, the computer switches back to the blue screen and begins dumping physical memory. I haven't tried logging on to my sister's account to see if the memory dumping issue only happens when I log in to my account. I am currently using my laptop to make this thread. I am able to get into safe mode. So I'm trying to remove the ZoneAlarm I installed and see how it goes.

Meanwhile, what is causing the problem? Please help me.

Regards,
Jay
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#2
anzenketh

anzenketh

    BSOD Warrior/Computer Surgeon

  • Technician
  • 2,854 posts
JayBern,

We want to run the offline crash diagnostics to get a quick snapshot at what could possibly be the problem with you getting Blue screen error messages.

First we want to download the offline crash diagnostic. You can obtain that here
Now we want to Run the Offline Crash Diagnostic tool
After you save the WindowsXP-KB923800-ENU.exe file, follow these steps:

1. Double-click the WindowsXP-KB923800-ENU.exe file to install the Offline Crash Diagnostic tool.
The installer adds the Offline Crash Diagnostic tool files to the %Windir%\Pchealth\Helpctr\Binaries folder.
2. Click Start, click Run, type ocadiagnostic.exe ,and then click OK to run the Offline Crash Diagnostic tool.
3. Agree to let the tool send information to Microsoft. Then, click Next.
The tool performs the following tasks:

• The tool determines the number of dump files on the computer.
• The tool finds any dump files that are located in the %Windir%\Minidump folder. You can choose to send all the dump files, or you can choose to send individual dump files.
Note The last 10 dump files to be created are collected. Dump files are not collected if they are more than one year old.
• The tool automatically sends the dump files to the Office Crash Diagnostic Microsoft database Web site for analysis.
• The tool downloads the response URLs.
• The tool displays the response IDs. The tool also provides hyperlinks to the Office Crash Diagnostic Web site.

Go ahead and report back the Response IDS with your next post.
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