[pilaar39]

My daughter installed SP2 back in January, but told me she was having problems and rolled back the installation.. ie, booted up from the previous restore point. Now she is having all sorts of problems and when I went over and tried to install SP2, I couldn't!

The windows update history shows it being installed and then removed in January. Now, if I do a windows update, the SP2 is no longer available for me to download and install. (it shows many more new fixes but I do not want to install them before I apply SP2) I have searched the whole MS site, and all hits for SP2 point me to the same page.. it even has a link to install it manually, but it is just not available!

On http://www.microsoft...sxp/choose.mspx there is a link to manually install SP2, but this link just takes me to the windows update page, which has all the latest fixes to be installed, but not SP2.. it thinks she already downloaded and installed it!

Is there some way I can tell flag her system to indicate that SP2 is not installed? Is there some where I can download the SP2 and then install it.. again?

Thanks for reading.. and hopefully helping!!

pl

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Hi you can get Service Pack 2 from www.windowsupdate.com and if you want to know if she has SP2 then go on ALL PROGRAMS , MY COMPUTER , CONTROL PANEL , Performance and maintenanace then SYSTEM ok hope this helps

[nathen555]

Hi you can get Service Pack 2 from www.windowsupdate.com and if you want to know if she has SP2 then go on ALL PROGRAMS , MY COMPUTER , CONTROL PANEL , Performance and maintenanace then SYSTEM ok hope this helps

[nathen555]

OOPS soz i meant www.microsoft.com sorry

[Retired Tech]

You can get it free on disc from Microsoft

SP2 CD

[pilaar39]

Thanks for the reply, but it was not really of value.

As I stated, she does NOT have SP2 installed.. I have checked the system info.

Secondly, all (or most) references at MS, point to the windows update page to get SP2.. for example:

You can also download SP2 from Windows Update. If you cannot use Automatic Updates or download SP2 via Windows Update, order a CD.

Because she downloaded SP2 in January from windows update, whenever we return to windows update, the SP2 update is no longer there in the list of fixes for her to download! That is the problem - it thinks it is already installed and does not offer it for download anymore!

However, I think I have found the link to get SP2.. albeit it says it is for IT specialists that need to update more than one computer, and is somewhat larger than a personal copy of SP2. Nonetheless, I think it will work. The link is:

http://www.microsoft...;displaylang=en

pl

[starjax]

yes, that is exactly what you need. it contains everything that comes with sp2. windows update will only download the parts it needs so it doesn't have to download 272megs everytime someone needs to install it. Just run the install and let it do what it needs.

What I believe has happened in your case is that when the os was rolled back it put the registry entries back to the "pre sp2" state, but the files on the system are still sp2. Not suprise she is having issues.