[_The_Nothing_]

I've tried uninstalling it and it fails everytime can some one please help me thanks

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Hello,

This sometimes happens if there is a problem with the currently installed version of an application. Try reinstalling it (I know, it's counterintuitive) and then uninstalling it.

Hope this helps,

Ax

[Ax238]

Hello,

This sometimes happens if there is a problem with the currently installed version of an application. Try reinstalling it (I know, it's counterintuitive) and then uninstalling it.

Hope this helps,

Ax

[_The_Nothing_]

yeah I've tried that two and it won't let me do that either I've googled it also trying to find out how to also but nothing

[Ax238]

It might be a problem with some files being locked/in use. Have you tried closing all programs, even the ones in the system tray, and then uninstalling?

If so, try uninstalling the program in safe mode:

• Restart the computer
• Start tapping the F8 key. The "Windows Advanced Boot Options Menu" appears. If it doesn't, restart the computer and try again.
• Ensure that the "Safe Mode" option is selected (the top option)
• Press Enter. The computer then begins to start in Safe Mode.
• When you are finished with troubleshooting, close all programs and restart the computer as you normally would.

Let me know how it goes,

Ax

[_The_Nothing_]

Error 2738.Could not acess VBScript run time for custom action

this is the error I get when I try to use add and remove

[Ax238]

Are you performing the uninstall using an account with administrative privileges? If not, I would suggest trying that out before we go further.