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Network Connection Dropping CONSTANTLY!


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#1
astrong

astrong

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As the title implies, I am having intermittent internet connection problems. I am in Virginia using Verizon DSL. The modem I am running is the Westell 6100. Additionally, I am using a wireless router, specifically the Linksys BEFW11S4. There are stretches where I won't have a problem with the connection; however, there are times where it is in and out every three minutes. I would greatly appreciate assistance in walking through a list of things (whatever they may be) I can check off before yelling at Verizon. I am quite sick of going through their troubleshooting.

As I have noticed is custom, I have posted a Hijack this log for my laptop (I live with a few other guys and we are running a few laptops and an Xbox 360 on the network).

Thanks in advance for any help.

Best,
Alex



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:48:53 PM, on 11/18/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\802.11 Wireless LAN\802.11g Pen Size Wireless USB 2.0 Adapter HW.32 V1.10\SiSWLSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ltcm000c.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\802.11 Wireless LAN\802.11g Pen Size Wireless USB 2.0 Adapter HW.32 V1.10\WlanCU.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\system32\mmc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Desktop\HiJackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [XircWinModem4] ltcm000c.exe 9
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Wireless Configuration Utility HW.32.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gatew...r/PCPitStop.CAB
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.mi...b?1193291312550
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.w...ler/install.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O23 - Service: SiS WirelessLan Service (SiSWLSvc) - Unknown owner - C:\Program Files\802.11 Wireless LAN\802.11g Pen Size Wireless USB 2.0 Adapter HW.32 V1.10\SiSWLSvc.exe

--
End of file - 4393 bytes
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#2
Teucer

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Since I am not all that familiar with Verizon DSL, I will focus on the Lynksys router.

First thing to check is to ensure your router is secure. If you are not using a password for the router, anybody can get internet access through your router. Depending on the bandwidth of your ISP this could result in slowdown or, as you are experiencing, intermittant connection problems.

Second thing to look at is interference. By default Lynksys chooses Chanel 6 when you set up your router. This channel is notorious for having interference problems with such things as microwaves and cell phones. Try changing to channel 11.

Hope this helps.
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#3
rivekm

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I had Intermittent connectivity with Verizon in Massachusetts from March 07 to 12/10. They kept sending me out new router/modems......

Bye the way- Same westell 6100 modem- they are now book ends

I kept telling them it was intermittent. and not constant.

I was on a 3mps plan- the signal was to weak. I was over the footage from the distribution center.

Call you ISP provider and ask them how far you are from the distribution center. Its around 18000 ft or so.

If you are in my boat they decreased the speed- and it never affected my upload/dowload because I was never getting the full bandwidth to begin with.

Dont put alot of time into this- they will want to do line test and all the garbage..and if the test is good they wont send anyone out.

Get on the phone and request to find out how far you are from the distribution center- END OF STORY

Edited by rivekm, 24 March 2008 - 07:25 PM.

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