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windows will not re-install completely


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#1
vickiJ

vickiJ

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I hope someone can help! Have spent numerous hours attempting to reinstall windows xp professional after i continued to get pop up regarding back door trojan virus. When i attempted to re formatt the screen would not allow me the option whatsoever. It only stated that C: drive which already had windows on it-with no other options i chose it. Now windows stops loading when it reaches the ready to instsall stage . I,ve tried to reboot from floppy-my floppy doesn't work. I,ve tried the operating system disc -it produces same error message. Is there a way I can enter ms-dos or reboot , reload or something? I,m at a complete loss. I talked to Microsoft-pressed f8 entered all the options at various times. it always came back with same response-windows encountered an error loading-cyclic redundancy check-and syntax error.
Please help??? :)
thankyou
vicki J
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#2
Murray S.

Murray S.

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Howdy and welcome to GTG:

Are you trying to re-install while you are in Windows or are you booting your computer using the XP cd (1st boot device in BIOS/setup has to be set to the cd drive)?

Murray
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