Okay, try this.
Boot to Safe Mode and login as Administrator (no password).
Open Windows Explorer and navigate to C:\Documents and Settings\heruserid
\My Documents\......, see if the documents show up that way.
If yes she may have a corrupted account and will have to create a new one then copy all her data from the old to the new.
If you have a corrupted account (user profile) where things are all messed up when you login or you can't login then follow the directions here to create a new account and copy all your user data over to it:http://support.microsoft.com/?kbid=811151
Or follow these directions posted in GeeksToGo.com:
1. Ensure you've added a new user account and that you've logged in using that account at least once - this will create the folder under Documents and Settings
2. Reboot the computer.
3. Login with the new account so the folder structure under Documents and Settings gets created, then log off.
4. Login with an account that is neither the old or the new account. This prevents "file in use" errors while copying. (NOTE: If you don't have another account, you can create a third one or you can boot into Safe Mode and log with the ADMINISTRATOR account.)
5. Browse to c:\documents and settings\OldUserAccount
6. Select everything in that folder except the three files called ntuser.dat, ntuser.dat.log, and ntuser.ini. (These may be hidden files, so if you don't see them, open My Computer, Tools menu, View tab, check "Show Hidden Files/Folders")
7. Copy all those files into c:\documents and settings\NewUserAccount
8. Reboot the computer and login with your New user account.
Once you confirm that all your documents are located in My Documents of the New user, you can delete the old profile (And the third account you created in Step #3 if it was needed).