Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

ctxad VIRUS pllllleassse help me!


  • Please log in to reply

#1
jennagain

jennagain

    New Member

  • Member
  • Pip
  • 3 posts
Oh my god! We have never had a virus on our computer...I guess we were lucky until now. We have this virus that came up as ctxad572(1)0000

OK...so I am one of those moms who knows nothing about computers...I can sign on and off and go to Ebay...but beyond that...I'm lost.

I have searched and searched...I ran a bitdefender virus detector program and it told me basically that I have a ton of viruses....DUH!!! They all came up with Symantec in it's name...what does that mean?

Any help is greatly appreciated....I don't know what affect this virus is having yet...other than my computer is running at snail's pace...and I am getting weird pop ups that come and go really quickly.

Thank you !!!!!!!!!!!!!!!!!

Jen
  • 0

Advertisements


#2
Major Payne

Major Payne

    Retired Staff

  • Retired Staff
  • 5,307 posts
Hi:

Please go to the Malware section of this forum and follow the instructions at the top. Especially the Click Here link. That will give you several steps that will help you clean up most of all problems by yourself. If at the end of the cleanup process you are still having difficulty, and you may not be, then post a hijackthis log in THAT forum.

Please be patient as the "Malware Forum" is a very busy place and a two or three day wait is not unusual.

If you are still having problems after getting a clean bill of health from the Malware Section, please return to this thread. Please do not post a HiJackThis log in this thread unless asked to do so and then only as an attachment. To attach log, when requested, either change the .log extension to .txt, or put the log into a compressed (zipped) folder.

Please post back if your problem has been solved.

Ron
  • 0

#3
jennagain

jennagain

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Thank you Ron...your help and time that you devote to this message board is appreciated greatly! :)
  • 0

#4
Major Payne

Major Payne

    Retired Staff

  • Retired Staff
  • 5,307 posts
You're welcome. Please be patient with the Malware section. They do get busy there, but if you follow their advice thoroughly, your PC should come away clean. Good luck.

Ron
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP