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Major Laptop Fault


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#1
iiDanny

iiDanny

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Okay, to start with hello. :)

I have a major problem with my laptop, the model of it is:
HP Pavilion dv6000

Earlier on I downloaded a virus, thought it was only minor and I thought bit defender had removed it. It then turns out that it's major, I kept getting error messages everywhere about jkhhg.dll and jkhhg.exe and also about rundll.exe. I was confused and didn't know what to do, just kept "X"ing away the error messages, then it got worse. My laptop would just reboot itself if I tried to scan with bit defender or had too much open etc, it kept closing programmes such as Task Manager and regedit.. windows was closing them. Then "Dr Watson Post-mortem" errors came up and then that was it.

My laptop doesn't even come on any more, boots itself up and then I get blue screen about a minute after its on the desktop. Just keeps doing that repeatedly. I can't see the blue screen to tell you what it says unfortunately it goes off too quick. I can't run in safe mode, the blue screen error happens and reboots again and no other safe mode options allow me to start up. eg; debug mode etc.

Is there any help on this on what you can do :)

Please, if you need any more information just ask - although it is limited as I can't get on laptop any more.
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#2
Seltox

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This type of thing happened to me 3 times this year. Unfortunately I never found a very good way to solve it. Only do this as a _last resort_ honest.

First thing you should do is try to backup your files. I'm not sure how you would go about this with a laptop (are their HDD's easily removable?), but on my desktop I noticed that I had corrupted system files, so Windows couldn't boot. To get around this I removed my HDD and placed it in another computer, booting from that computers HDD. From here I had access to all my files and was able to store the ones I wanted.

Anyway, after that I reformatted my computer (using a windows 98SE install CD :)), and then simply installed XP on the computer again and copied my files back onto it.

Problem here was that the computer crashed again in the same way 3 days later. Repeated the process again, and it lasted about 1 month this time. I decided it was time for a more thorough fix and got a program specific to my HDD model to totally remove _everything_ from it (It is still possible to retrieve old data after formatting) and then installed xp again, 4 months later and my computer is going fine :).

Now, I say again, do this as a _last resort_. It's a very annoying and sometimes difficult procedure - and i'm SURE there is a better way, I just never found it. Wait for some more answers from the folk here.
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#3
Ztruker

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First thing you need to do is get your computer clean. Read through this area:
Malware Removal Guides and Tutorials

Post your HijackThis log here:
Malware Removal - HijackThis™ Logs Go Here

Be patient as the malware removal experts are extremely busy and it may take a day or three for them to get to you.
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