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Hard drive hassels

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Our lap top has started to ignore our external harddrives, iPod and more recently does not regognise a new phoptographic printer and larger external hardrive that i was using only yesterday. A friend told me there a programes out there can can repair this by predicting the the missing parts of the 'conversation' the items are having with our laptop. Does anyone know of these? Or will a proper servicing help? There's a lot of info' on these and the missus is upset over her new printer (Xmas present) so any help would be gratefully recieved. Thanks. Matt.
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