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Help with laptop volume

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I have a Sony Vaio laptop VGN-BX640P20 (I have XP Pro) and have adjusted the volume controls to the highest levels. But I still can't hear things very well. I can't watch dvds because of the volume level. I have read the manual and don't know what else to do. I admit I don't know a lot about computers, that is why I came here! Just wondering if you have any suggestions, before I take it to the computer store.
Thanks for your help!!
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You can try a couple things.

First, go to Device Manager, expand Sound, Video and Game Controllers.
Select your sound device (RealTek according to the Sony web site) and Uninstall it.
Shutdown and reboot and let XP rediscover the device and reload the driver for it, see if that helps.

Download the driver from the Sony site and install it, see if that helps:

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