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USB Device Not Recognized (Sitecom cardreader)


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#1
Robster the Lobster

Robster the Lobster

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(Windows XP Home user) I bought a Sitecom cardreader (Plug 'n Play - no drivers to install). Initially, when I plugged it into the bottom USB port at the front of my computer, I got the "USB Device Not Recognized" error. :) However, when I plugged it into the top USB port, it was recognized and functioned properly.

I read somewhere that I should go into Device Manager, uninstall all the USB devices and then scan for hardware changes so that all the drivers would be reinstalled. I did that, but now the problem is the opposite way round: the bottom USB port recognizes the cardreader, but the top port does not! :)

Other USB devices (e.g. my 1 GB USB stick, and my digital camera, etc.) are always recognized on both ports. :)

Using DriverGuide.com, I have discovered that my USB drivers are out of date. How can I find new drivers on Internet and install them? (N.B. Please tell me step-by-step in plain English, I am neither a computer nerd nor a GEEK, but a novice, quite wet behind the ears! :) )

Here are the details:
Intel® 82801EB USB Universal Host Controller - 24D2
Intel® 82801EB USB Universal Host Controller - 24D4
Intel® 82801EB USB Universal Host Controller - 24D7
Intel® 82801EB USB Universal Host Controller - 24DE
Intel® 82801EB USB2 Enhanced Host Controller - 24DD
USB Root Hub (6x)

All help will be greatly appreciated!

Happy New Year!

Rob Stuart

Edited by Robster the Lobster, 01 January 2008 - 02:30 PM.

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#2
Neil Jones

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If you don't have Service Pack 2, then a recommendation is to upgrade to it as it contains USB enhancements.

And most drivers in Windows are dated from July 2001 for common things like USB, etc. If you need to update them, grab the chipset drivers from, in your case, Intel's website.
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#3
Robster the Lobster

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Thanks Niel,

I do have SP2 installed. How do I know which chipset drivers to get from the Intel website? For my PC, Sandra Lite lists the following info on chipsets and USB controllers:

Mainboard
MP Support : 1 Processor(s)
MPS Version : 1.40
Model : Springdale
System BIOS : 04/27/2005-Springdale-6A79ABKAC-00
Chipset : Intel 865/848 (Springdale)

Chipset 1
Model : Albatron Corp 82865G/PE/P, 82848P DRAM Controller / Host-Hub Interface
Bus(es) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
Front Side Bus Speed : 4x 201MHz (804MHz data rate)
Maximum FSB Speed / Max Memory Speed : 4x 200MHz / 2x 200MHz
Width : 64-bit
HTT - Hyper-Threading Technology : Yes
IO Queue Depth : 12 request(s)

Chipset 1 Hub Interface
Type : Hub-Interface
Version : 1.50
Number of Ports : 3
Width : 8-bit
Full Duplex : Yes
Multiplier : 2/1x

USB Controller 1
Model : Albatron Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Albatron Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Albatron Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Albatron Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Albatron Corp 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI Controller
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No
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#4
Neil Jones

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They're normally generic.

As to the card-reader, these things are generally recommended you plug them in on the back USB ports rather than the front ones.
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