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Can't remove virus


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#1
a10milli

a10milli

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My anti-virus program tells me that I have a virus that it cannot delete. Running through the additional steps suggested by the website were no good either. The problem seems to be coming from a file C:\WINDOWS\system32\kec5siiph8.dll The resulting blue screen says it is from Trojan-spy.HTML.Smitfraud.c I have tried to remove the file in safe mode with no luck. The Toshiba Support says I need to remove the OS and start over. Here is my hijackthis log. Thanks for the help.


Logfile of HijackThis v1.99.1
Scan saved at 5:34:28 PM, on 4/20/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\00THotkey.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\System32\TFNF5.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\TPWRTRAY.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\toshiba\ivp\ism\pinger.exe
C:\WINDOWS\System32\pt7j7dtdvvn2thd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\wp.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Brian\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://letgohome.com/sp.htm?id=9
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://letgohome.com/sp.htm?id=9
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://letgohome.com/hp.htm?id=9
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://letgohome.com/hp.htm?id=9
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshiba.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://letgohome.com/hp.htm?id=9
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://letgohome.com/sp.htm?id=9
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {467FAEB2-5F5B-4c81-BAE0-2A4752CA7F4E} - C:\WINDOWS\System32\svrtcwgdr15r9kn.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PmProxy] C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Control handler] C:\WINDOWS\System32\pt7j7dtdvvn2thd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [iedll] c:\WINDOWS\iedll.exe
O4 - HKCU\..\Run: [loader] c:\WINDOWS\loader.exe
O4 - HKCU\..\Run: [WindowsFY] c:\wp.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Microsoft AntiSpyware helper - {2DCA49E0-2987-4183-ACB8-2BE17630308E} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {2DCA49E0-2987-4183-ACB8-2BE17630308E} - (no file) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...sa/SymAData.cab
O20 - AppInit_DLLs: chc8kd6ygpv.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
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#2
RKinner

RKinner

    Malware Expert

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  • 17,331 posts
  • MVP
Looks like a cross between about:blank and CoolWebSearch with a worm thrown in. May take a bit of work to clean this one but let's see if we are lucky.

Get a copy of winsockxpfix.exe before you do anything. This is just a safety
item in case you can't get on the internet afterwards. You just run it and
things should work OK after it reboots your system.

http://www.iup.edu/h...net/winfix.shtm



Also download and install ccleaner.exe from http://www.ccleaner.com. Don't let
it clean anything yet.



Now shutdown and reboot into Safe Mode by tapping the F8 key when you see the PC maker's logo.
Keep tapping until it tells you it is going to Safe Mode or you see the Safe
Mode menu. Select the top option.

Run HijackThis and just do a Scan only. Check the following and then Fix
Checked.

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://letgohome.com/sp.htm?id=9
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://letgohome.com/sp.htm?id=9
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://letgohome.com/hp.htm?id=9
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://letgohome.com/hp.htm?id=9
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://letgohome.com/hp.htm?id=9
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://letgohome.com/sp.htm?id=9
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {467FAEB2-5F5B-4c81-BAE0-2A4752CA7F4E} - C:\WINDOWS\System32\svrtcwgdr15r9kn.dll (file missing)
O4 - HKLM\..\Run: [Control handler] C:\WINDOWS\System32\pt7j7dtdvvn2thd.exe
O4 - HKCU\..\Run: [iedll] c:\WINDOWS\iedll.exe
O4 - HKCU\..\Run: [loader] c:\WINDOWS\loader.exe
O4 - HKCU\..\Run: [WindowsFY] c:\wp.exe
O9 - Extra button: Microsoft AntiSpyware helper - {2DCA49E0-2987-4183-ACB8-2BE17630308E} - (no file) (HKCU)
O20 - AppInit_DLLs: chc8kd6ygpv.dll



Now run ccleaner.exe. On the first page, uncheck everything but the two lines
that have the word Temporary in them then Run Cleaner.

Reboot into normal mode, run another HijackTHis and post the log and let's see if we had any luck.

Ron
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