[owainb]

Hi,

My subscription for norton 2007 expired so I upgraded to Norton 360 and it just doesn't work, tells me i have erros to fix so i click fix button and it does nothing. I've since found loads of people are having erros with this. I've realised you need to remove all references to antivirus products on my pc before installing. I've used the norton removal tool and tried to re install but no luck. I got a brand new laptop and Norton 360 worked fine when I installed it! How do I get my pc completly clean as though it's new and then I can attemp to install norton 360 again and hope it works. Any help would be much appreciated.

Many Thanks In Advance.

Owain

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uninstall all norton products. uninstall any other AV solutions. Reboot your pc. Run the norton removal tool (see link for correct version)
http://service1.syma...005033108162039

Reboot pc.

Prefetch is clickable for more information

Click start then run, type prefetch then press enter, click edit then select all, (all files will highlight), right click any file, click delete, confirm

Click start then all programmes, accessories, system tools to run disc clean up

Reboot

Click start then all programmes, accessories, system tools to run defragmenter

Download, install and run Tune Up 2007 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

Click optimize and improve then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

[starjax]

uninstall all norton products. uninstall any other AV solutions. Reboot your pc. Run the norton removal tool (see link for correct version)
http://service1.syma...005033108162039

Reboot pc.

Prefetch is clickable for more information

Click start then run, type prefetch then press enter, click edit then select all, (all files will highlight), right click any file, click delete, confirm

Click start then all programmes, accessories, system tools to run disc clean up

Reboot

Click start then all programmes, accessories, system tools to run defragmenter

Download, install and run Tune Up 2007 Trial

Run Tune Up disc clean up

Run Tune Up registry clean up

Disable the anti virus programme then click Optimize and Improve to run Reg Defrag, the screen will lose colour during the process which can take a few minutes and then needs a reboot

Check the anti virus programme is running

Those will have cleared the drive of obsolete software errors

These are suggestions for making the most of the free trial

Click optimize and improve then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot.

After the reboot, click optimize then system optimizer to run system advisor

[starjax]

one more reboot and then try reinstalling 360.

[owainb]

Hi, thanks for taking the time to help me out! It's been working fine for 3 days now and my computer starts up a lot faster too!!! Cheers