Problems logging into website
Posted 31 January 2008 - 09:40 AM
Posted 31 January 2008 - 05:00 PM
Posted 01 February 2008 - 04:25 PM
I use SmartFTP and have had this experience before which is why I set the Options to show password instead of the asterisks. Somehow my copy/paste of password was putting in incorrect characters. Of course, SmartFTP is set to remember all my FTPs from now on.
Have you tried using the UserName and Password to log in online directly into the Control Panel?
Posted 02 February 2008 - 11:10 AM
Posted 02 February 2008 - 09:29 PM
Posted 04 February 2008 - 12:35 PM
Posted 04 February 2008 - 11:09 PM
This is from their support page:
Whether you're a beginner or an advanced user, administering a website and a hosting account can be confusing. That's why we bring you our easy to use guPanel control panel. Each application comes with its own detailed help menu accessible by clicking on the "?" on the top right corner of each application.
We are also pleased to bring you our online technical support system. It's simple to use with a searchable database of terms and topics to help you find the answers you need now.
If you need additional support, feel free to contact one of our Technical Projects Specialists at [email protected] or by calling 1-866-998-2263. Our highly trained support staff are available to you 24 hrs/day, 7 days/week.
Our goal is to resolve all issues during the first contact. Issues that are not resolved within the first contact are escalated to the next tier of support. Escalations are routed to the best team to handle the specific issue. We will also assign you a ticket number from our Ticketing system so that we can track all issues and problems.
The guPanel is what you should be accessing. This is the Knowledge Base page.
This is about your FTP settings if you want to recheck and try FTP again:
he FTP settings are as follows.
FTP Hostname/IP Address: yourdomain.com or www.yourdomain.com
FTP Username: yourdomain.com (without the www)
FTP Password: your WebsiteOS password.
You must upload all of your files into the public directory. For Dreamweaver or other programs that have it, you must put in /public/ for the host (remote) directory.
Please note: If your package supports FrontPage Extensions and you have turned on FrontPage within the FrontPage Manager, FTP has been turned off as to not conflict with FrontPage Extensions.
Without actually trying to login myself, this is about all I can suggest. Their support should be helping you a lot better other then just telling you they can login. Have you asked them to confirm your username and password as you have them now?
Posted 05 February 2008 - 01:28 PM
Very often, these control panels require a case dependent password.
password - does not work
PaSSword - does work
You say the third party gave you the password, however, take another look at that comminucation and enter it exactly as given taking into account any UPPER or lower case letters.
You may have tried this already but worth a shot
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