[gadfly]

Every time I try to watch an online episode on ABC.com I get an error message saying that it cannot find file "MovePlayerUpgrade.exe". Can anyone tell me why it is doing this and what I can do to fix it? I used to be able to watch these episodes with no problem....now I keep getting that error message and I click "ok" and internet explorer locks up and I have to close it.

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Hello gadfly and welcome to Geeks to Go!

This is probably an upgrade to the streaming media player used by ABC. You can try downloading the newest version from the Move Networks website:
Move Networks Inc » Home

Regards,

Ax

[Ax238]

Hello gadfly and welcome to Geeks to Go!

This is probably an upgrade to the streaming media player used by ABC. You can try downloading the newest version from the Move Networks website:
Move Networks Inc » Home

Regards,

Ax

[mvarela]

Hi,
Just delete the folder named "Move Networks" with all its content. When you go again to ABC.COM to watch episodes the ABC site will reinstall the folder for you (automatically, just follow the simple instructions provided by them) and it will reinstall the needed MovePlayerUpgrade.exe file. That's what I did and everything is fixed!

By the way, the folder is located under your user's folder in drive C. The error window that appears while trying to view the episodes will show you precisely where it is located.

M. Varela

[LwChinn]

Thanks for your recommendation. I tried to delete the "Move Networks folder, but I get a message saying that I need permission to delete it. How do I do that?

[PedroDaGR8]

Try doing the reinstall, that should help.

[LwChinn]

Sorry, but the "reinstall" of what? And, how?

[PedroDaGR8]

See the second post in this thread (the FIRST person to reply to you).

[LwChinn]

Did try downloading Move Networks player, but receiving same error message that it can't find the MovePlayerUpgrade.exe file. Also, tried to delete the "Move Networks" folder with all its contents, so I could reinstall, but Vista tells me I don't have the permissions to delete those files. Checked Properties and my user name does have Full Control.

[PedroDaGR8]

Hmmm....are you using Firefox or IE?

[LwChinn]

IE 7

[PedroDaGR8]

In IE7 try going to tools add-ons and disabling the plug-in and see if it prompts your to reinstall when you visit the content.

[LwChinn]

Disabling the plug-in did it! It did prompt me to reinstall the program. Thank you VERY much for your diligent help! You've definitely earned your Geek points on this one. Thank you!

[PedroDaGR8]

Thanks! I'm glad I was able to help.

[LwChinn]

Now that I'm finally able to watch streaming video through the Move Networks player, is there a way to copy what I watch on to a DVD?

[PedroDaGR8]

Nope, that is why ABC uses the Move Player, it has all sorts of copy protection built in to prevent people from recording the stuff shown online.