Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Cannot open attached email messages in Outlook 2003


  • Please log in to reply

#1
Mayor_McCheese

Mayor_McCheese

    Member

  • Member
  • PipPip
  • 11 posts
I'm working on a problem where when I have an email attached to an email in Outlook 2003 it will allow you to open it once but when you go back in to try and reopen it, it will give the error: Operation failed. If you close Outlook and reopen it will open fine but then will error out once you retry to open the same attachment.

This machine is a Windows XP Pro PC running about a gig of ram. I believe the problem with with Adobe 8.0 Standard that was just installed on it because the problem began after installing adobe. I have read that a plug-in on Adobe may cause the problem but I have no idea what plug-in it might be.

I have also tried removing the outlook profile and readding. deleting the frmcache file and deleting the files in the OLK folder.

Anyone have any ideas as to what plug-in I might look for in Adobe?
  • 0

Advertisements


#2
Ax238

Ax238

    Tech Staff

  • Technician
  • 1,323 posts
Hello Mayor McCheese,

Sorry for the late response. You can try to disable the Outlook PDFMaker. You can do this by going add/remove programs and select Acrobat and choose. Otherwise, you can unregister pdfmoutlook.dll.

The command to run from the run window would be similar to the following:
regsvr32 /u "C:\Program Files\Adobe\Acrobat 8.0\PDFMaker\Mail\Outlook\PDFMOutlook.dll"

Where the blue text is the actual path to the file.

Regards,

Ax
  • 0

#3
duscjj

duscjj

    New Member

  • Member
  • Pip
  • 2 posts
We are having this same problem on all our PC's with Acrobat 8 Standard. We can fix it by changing the reg key

To prevent the Acrobat PDFMaker COM Addin from loading, go to HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook and change the LoadBehavior value from 3 to 2. Restart Outlook. The PDF functions will still be available in Word and the other Office programs. Note that installing Acrobat updates may reset the registry key.

I am on hold with Adobe now, but do not expect to get a resolution on how to actually fix the problem. Anyone know how to keep the Adobe toolbar active, yet not get this error opening msg attachments a second time??
  • 0

#4
NyMig

NyMig

    New Member

  • Member
  • Pip
  • 1 posts
duscjj, thank you! We've been struggling with this issue for a few weeks.
  • 0

#5
duscjj

duscjj

    New Member

  • Member
  • Pip
  • 2 posts
We have updated our Adobe all the way to 8.1.6 and it looks like it has resolved this issue.

Here is a batch file you can use to update all the updates without rebooting and have it run passive.

C:\Acrobat8Upd\Acro810.msp /passive /norestart
C:\Acrobat8Upd\Acro811.msp /passive /norestart
C:\Acrobat8Upd\Acro812.msp /passive /norestart
C:\Acrobat8Upd\Acro813.msp /passive /norestart
C:\Acrobat8Upd\Acro814.msp /passive /norestart
C:\Acrobat8Upd\Acro815.msp /passive /norestart
C:\Acrobat8Upd\Acro816.msp /passive /norestart
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP