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Different problems with windows explorer


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#1
elchamo

elchamo

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Hello, a week from now I started having problems with a couple of things.
First of I have been having problems with IE6 SP2, when I try opening an external thinks IE frezzes for arround 15 seconds to end up opening nothing, when I press cntrl-alt-del during this wait time it seems that windows explorer is not responding.

I also have a problem with the XP Search funtion that is in the start menu, when I click on it windows explorer also stop responding and doesn´t open up anything bit if I do open My PC window for example and then click on search it does work.

The thing is that if I do start my pc in safe mode I don´t have any of this problems, the computer works perfetly in save mode. I have already run several anyspyware programs and my norton antivirus, aslo in safe mode but can´t get to fix it.

Here is my HijackThis log, I really hope you can give me a hang with this.

Logfile of HijackThis v1.99.1
Scan saved at 14:31:32, on 22/04/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Archivos de programa\Archivos comunes\Autodata Limited Shared\Service\ADCDLicSvc.exe
C:\Archivos de programa\Archivos comunes\Autodesk Shared\Service\AdskScSrv.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSetMgr.exe
C:\Archivos de programa\DirectUpdate\DUEngine.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7Debug\mdm.exe
C:\Archivos de programa\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Archivos de programa\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
C:\Archivos de programa\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\ARCHIV~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\ARCHIV~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\alg.exe
C:\Archivos de programa\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Archivos de programa\Archivos comunes\Real\Update_OB\realsched.exe
C:\Archivos de programa\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\ARCHIV~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\Archivos de programa\Java\j2re1.4.2_05\bin\jusched.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe
C:\Archivos de programa\MessengerPlus! 3\MsgPlus.exe
C:\Archivos de programa\Symantec\Norton Ghost\Agent\GhostTray.exe
C:\Archivos de programa\Sunbelt Software\CounterSpy Client\sunasDtServ.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Archivos de programa\Webroot\Spy Sweeper\SpySweeper.exe
C:\Archivos de programa\Microsoft ActiveSync\WCESCOMM.EXE
C:\Archivos de programa\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Archivos de programa\Messenger\msmsgs.exe
C:\Archivos de programa\Microsoft AntiSpyware\gcasDtServ.exe
C:\Archivos de programa\MSN Messenger\msnmsgr.exe
C:\Archivos de programa\Outlook Express\msimn.exe
C:\Archivos de programa\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Javier\Escritorio\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.es/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.es
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: (no name) - {1C044AAD-7955-4cbd-8175-501A165C4E5D} - C:\WINDOWS\system32\req.dat (file missing)
O2 - BHO: MSEvents Object - {B8B55274-0F9A-41E5-9067-A3539BD9E860} - C:\WINDOWS\xmlmain.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Archivos de programa\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Archivos de programa\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Archivos de programa\Archivos comunes\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ATIPTA] C:\Archivos de programa\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\ARCHIV~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Archivos de programa\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SpyHunter] C:\Archivos de programa\Enigma Software Group\SpyHunter\SpyHunter.exe
O4 - HKLM\..\Run: [ccApp] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\ARCHIV~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Archivos de programa\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [Norton Ghost 9.0] C:\Archivos de programa\Symantec\Norton Ghost\Agent\GhostTray.exe
O4 - HKLM\..\Run: [sunasDTServ] C:\Archivos de programa\Sunbelt Software\CounterSpy Client\sunasDtServ.exe
O4 - HKLM\..\Run: [sunasServ] C:\Archivos de programa\Sunbelt Software\CounterSpy Client\sunasServ.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Archivos de programa\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Archivos de programa\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [SpySweeper] "C:\Archivos de programa\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Archivos de programa\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [msnmsgr] "C:\Archivos de programa\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Acrobat Assistant.lnk = C:\Archivos de programa\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Archivos de programa\Archivos comunes\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Archivos de programa\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Archivos de programa\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Archivos de programa\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Instantánea de caché de la página - res://C:\Archivos de programa\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Páginas similares - res://C:\Archivos de programa\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Páginas vinculadas - res://C:\Archivos de programa\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Archivos de programa\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Archivos de programa\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Consola de Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Crear un favorito móvil - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Archivos de programa\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Archivos de programa\Microsoft ActiveSync\INetRepl.dll
O9 - Extra 'Tools' menuitem: Crear un favorito móvil... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Archivos de programa\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Archivos de programa\Yahoo!\Companion\Modules\messmod2\v4\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Archivos de programa\Yahoo!\Companion\Modules\messmod2\v4\yhexbmes.dll
O9 - Extra button: (no name) - {7A2EFD41-E6B3-11D2-89E3-00E0292EE575} - C:\Archivos de programa\PRMT6\PRMTIE\options.htm
O9 - Extra 'Tools' menuitem: Customize translation options - {7A2EFD41-E6B3-11D2-89E3-00E0292EE575} - C:\Archivos de programa\PRMT6\PRMTIE\options.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Archivos de programa\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra button: Messenger Addon - {FB5F1911-F110-11d2-BB9E-00C04F795683} - http://messenger.ipfox.com (file missing)
O9 - Extra 'Tools' menuitem: &Messenger Addon - {FB5F1911-F110-11d2-BB9E-00C04F795683} - http://messenger.ipfox.com (file missing)
O12 - Plugin for .fpx: C:\Archivos de programa\Internet Explorer\PLUGINS\NPRVRT34.dll
O12 - Plugin for .ivr: C:\Archivos de programa\Internet Explorer\PLUGINS\NPRVRT34.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...er.cab31267.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.co...ad/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1114085395296
O16 - DPF: {66D393D5-4D80-497C-9F4F-F3839E090202} (PlayerOCX Control) - http://www.pysoft.co...amPlayerOCX.cab
O16 - DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} - http://aleksandriaca...activex/AMC.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - http://messenger.msn...pdownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab32846.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O20 - Winlogon Notify: req - C:\WINDOWS\system32\req.dat (file missing)
O20 - Winlogon Notify: WB - C:\ARCHIV~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
O20 - Winlogon Notify: xmlmain - C:\WINDOWS\xmlmain.dll (file missing)
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Autodata Limited License Service - Unknown owner - C:\Archivos de programa\Archivos comunes\Autodata Limited Shared\Service\ADCDLicSvc.exe
O23 - Service: Autodesk Licensing Service - Unknown owner - C:\Archivos de programa\Archivos comunes\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSetMgr.exe
O23 - Service: DirectUpdate engine (DirectUpdate) - http://www.directupdate.net/ - C:\Archivos de programa\DirectUpdate\DUEngine.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Archivos de programa\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Archivos de programa\Archivos comunes\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Servicio Auto-Protect de Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Archivos de programa\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Archivos de programa\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Archivos de programa\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\ARCHIV~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Archivos de programa\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\ARCHIV~1\ARCHIV~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\ARCHIV~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
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#2
gerryf

gerryf

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You have an awful lot of things running, and many of them are of the type that monitor processes in real time, or are always active. Easing up on them might help.

Normally, if you're posting a hijackthis log in this forum, and you haven't been asked, you're in the wrong place. Suspected malware infestations go in the forum in my signature.

You appear to be free of spyware at the moment, but you should seriously consider getting rid of messagePlus, which has been known in the past to install spyware. I would uninstall it.

You also have a long time member of the "rogue spyware gallery, Enigma Software Group's SpyHunter. This company has used deceptive business practices to lure people into purchasing their software (false positives) and is generally not very good at detecting anything but the oldest spyware. I would uninstall it.



I'm going to assume (dangerous) this is a work machine of some sort? The autodata prgram looks like some sort of lookup tool for auto repair so I assume it is needed...

DirectUpdate...are you running some sort of server that requires people to be able to find your machine?

You've got all kinds of symantec software running (nortons av, ghost tools, speeddisk), which I assume you want... run live update to ensure all is up to date

You've got multiple spyware programs running in realtime, and two of them are essentially the same thing: Sunbelt Software's CounterSpy Client and Microsoft AntiSpyware--both are based on Giant Antispyware.

Running two almost identical programs is bound to cause issues, then you add in SpySweeper. I would uninstall two of the realtime monitor functions (keep them for manual scans if you like).


Do you really need windowblinds? It is a bit of a resource hog and can interfere with programs that are programmed poorly. At the least, download the latest version



Finally, you've got some debris from previous cleanings that you can use to hijackthis to clean

O2 - BHO: (no name) - {1C044AAD-7955-4cbd-8175-501A165C4E5D} - C:\WINDOWS\system32\req.dat (file missing)
O2 - BHO: MSEvents Object - {B8B55274-0F9A-41E5-9067-A3539BD9E860} - C:\WINDOWS\xmlmain.dll (file missing)
O20 - Winlogon Notify: req - C:\WINDOWS\system32\req.dat (file missing)

This may be left over from a infection, or if this is a work computer, a system admin may have placed it here. Remove it if it is a personal computer
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

If you choose to remove Messenger plus (See above), after removing from add/remove control panel,make sure these two entries are gone (messenger plus does not always remove itself completely)
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Archivos de programa\MessengerPlus! 3\MsgPlus.exe"
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Archivos de programa\MessengerPlus! 3\MsgPlus.exe" /WinStart


If you don't use realplayer regularly, consider removing this as a startup entry. It can be run manually, and is not needed as a start up
O4 - HKLM\..\Run: [TkBellExe] "C:\Archivos de programa\Archivos comunes\Real\Update_OB\realsched.exe" -osboot

If you choose to remove this program (see above), make sure that this is removed as well (add remove should take care of it)
O4 - HKLM\..\Run: [SpyHunter] C:\Archivos de programa\Enigma Software Group\SpyHunter\SpyHunter.exe
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#3
elchamo

elchamo

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Hello again, I just wanted to thank you for the quit reply. I had been looking to fix this problem for days and you helped me fix it in a single hour. I did get rid of everything you told me to but i am not quite sure what was causing the problem anyways thanks a lot and keep the great work :tazz:
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#4
gerryf

gerryf

    Retired Staff

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glad to help
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