USB port problems
Posted 09 February 2008 - 11:08 PM
Posted 11 February 2008 - 02:15 PM
I was not able to backup the computer by the system tools for some reason. It gives me an error message for some unknown reason.
I actually uploaded whatever important files (documents, etc) by emailing them to myself on gmail since I cannot back anything up to an external drive because my usb ports aren't working.
When I start the restoration from the original Gateway disk submitted to me, it states that it will erase all data (I haven't proceeded with this). I know through your protocol it states that it will keep the data files, but I am mentally prepared that this may not be a possibility.
Posted 11 February 2008 - 02:37 PM
Posted 11 February 2008 - 03:59 PM
My usb ports are now recognizing that something is plugged in but can't recognize what the devices are.
Posted 11 February 2008 - 07:34 PM
Posted 11 February 2008 - 10:17 PM
Posted 12 February 2008 - 05:06 PM
Posted 12 February 2008 - 05:17 PM
First, remove all the USB devices from the computer, save the keyboard and mouse, if they are USB.
On a computer that is working, or if your computer has a connection to the internet, go to support.gateway.com and enter your serial number into the box. Then click on Driver Downloads. Under "Motherboard Downloads", there should be one download. Download it to your computer, and install it using the provided instructions. Reboot your computer once it is installed (still with no devices plugged in) and then try your devices.
Posted 12 February 2008 - 05:35 PM
I installed the intel chipset motherboard driver for my notebook and rebooted. It picks something up, but won't still recognize it
Posted 12 February 2008 - 05:52 PM
Posted 12 February 2008 - 06:54 PM
Posted 12 February 2008 - 07:18 PM
Posted 12 February 2008 - 07:20 PM
Reinstalled Windows XP
Updated fully to SP2 and the 86plus additional updates via MS Update
(you encountered some difficulty when installing SP2 and or updating. Have you gone back to MS Updates to check for additional updates?)
Checked Device Manager and find no warnings
Installed Intel Motherboard Chipset
(there are often "specific" chipsets for LAN, Audio, USB...... did you install them all?)
How many USB ports does this machine have?
Are you getting the same dysfunction when connecting to each?
Reinstalling XP should have satisfied any operating system error.
But you might still benefit from running Windows Protected File System - System File Checker
Start - Run - (type)sfc /scannow <-- notice the space between "c" and "/"
SFC should run a complete scan in 10 - 15 minutes and will call for your XP CD if it identifies any missing or corrupt files.
Let us know if it does identify and replace anything, and if that makes a difference.
If SFC only runs for 1 or 2 minutes and then disappears, it did not fully run/scan the entire system.
Again, reinstalling XP should have satisfied any operating system errors, but you might benefit from running a drive fitness utility from your Hard Drive manufacturer's website
Or.... run CHECKDISK . Start - Run (type)chkdsk /r
Is it safe to believe that you are running your machine on A/C power and not just from battery?
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