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Problem with Audio Device


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#1
ohmshanti

ohmshanti

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My computer crashed after a power outage, and I had to use the recovery CD-ROM to re-install Windows XP applications and drivers (the No Format option), and I now have no sound. The problem seems to be the SoundMAX Integrated Digital Audio. In Properties, it says "the drivers for this device are not installed (code 28)." When I try to reinstall the driver, it says it is unable to find the appropriate software. Also, when I try to open the Volume Control (Accessories>Entertainment>VolumeControl), it says there are no active mixers available. When I go to Sounds and Audio Devices in Control Panel, it says there is no audio device. What can I do??

I have used Windows Update to get everything updated, and installed/updated the Intel Application Accelerator and Intel Motherboard drivers from the manufacturer's website (vprmatrix.com), but I still have no sound. From what I understand, the SoundMAX Integrated Digital Audio driver must come from the manufacturer, but I can't find it on their website, and they no longer provide tech support by phone (they re-direct me to Best Buy/Geek Squad, who said they can't help me).

Below is my computer info.


Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) vpr Matrix, Inc. 180R
Processor a Main Circuit Board b
1.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Intel Corporation D845EBT AAA92334-304
Serial Number: IMBT22508700
Bus Clock: 100 megahertz
BIOS: Intel Corp. BT84510A.31T.0005.P04.0206181600 06/18/2002
Drives Memory Modules c,d
380.09 Gigabytes Usable Hard Drive Capacity
223.36 Gigabytes Hard Drive Free Space

LITE-ON DVD+RW LDW-401S [CD-ROM drive]
LITEON DVD-ROM LTD163D [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Hitachi HDT725032VLAT80 USB Device [Hard drive] (320.07 GB) -- drive 1
WDC WD600BB-00CAA1 [Hard drive] (60.02 GB) -- drive 0, s/n WD-WMA8F1167333, rev 17.07W17, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'J5G2' has 512 MB
Slot 'J5G1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 60.02 GB 23.05 GB free
f: (NTFS on drive 1) 320.07 GB 200.31 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Chelsea 2/14/2008 3:46:09 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel® 82801DB Ultra ATA Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce FX 5500 [Display adapter]
WDE W4207 [Monitor] (41.9"vis, June 2006)
Bus Adapters Multimedia
WinXP Promise FastTrak100 ™ Controller
Intel PCI to USB Enhanced Host Controller
Intel® 82801DB/DBM USB Universal Host Controller - 24C2
Intel® 82801DB/DBM USB Universal Host Controller - 24C4
Intel® 82801DB/DBM USB Universal Host Controller - 24C7 SoundMAX Integrated Digital Audio
Unimodem Half-Duplex Audio Device
Communications Other Devices
GTW V.92 Voicemodem


1394 Net Adapter
Intel® PRO/100 VE Network Connection
primary Auto IP Address: 12.206.69.243 / 24
Gateway: 12.206.69.1
Dhcp Server: 12.207.232.22
Physical Address: 00:03:47:2A:39:00

Networking Dns Servers: 204.127.203.135
216.148.225.135
OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB 2.0 Root Hub
USB Mass Storage Device
USB Root Hub (3x)
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#2
Ztruker

Ztruker

    Member 5k

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Hi ohmshanti, welcome to G2G.

You provide a lot of information but you did not give the computer make and model or the mother board make and model. Need this to try and help.

You did mention vprmatrix.com but that is not enough.

Edited by Ztruker, 14 February 2008 - 07:30 PM.

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