Customer support at enterprise level is where Norton excels since it has the most 'clout' worldwide, but though it's firewall is a strong contender, it's AV product has been shown in independant tests to be well below par compared even to the free edition of AVG. But if it's support you want to be able to rely on, Norton is the one to go for.
If effectiveness of protection means more to you than top-ranking business support however, look elsewhere. And in looking elsewhere you'd most likely be saving a bunch of money too.
Having said that, every business I've been involved with had Norton products installed on all their machines. That's more a testament as to how good Symantec's enterprise section is at pushing it's products rather than an indication of how good their software is.
Edited by pip22, 21 February 2008 - 10:36 AM.