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#1
Sherree Boley

Sherree Boley

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I just bought this laptop acer extensa 4620z it had a trial version of nortons 08 and i was haveing problems trying to run some games due to the nortons so i unstalled the 08 and put in nortons 03 which after i did this i found out vista isnt compatable with nortons 03 i have tried to remove nortons 03 but says file cant be found and some drivers are blocking the program . so i thought if just restore this to factory i will be ok . i am a completey stupid with computers so i will need details . i did try the act and f10 and i got where i was to be but i dont know what to type in to start the restore any help plz ty
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#2
hfcg

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Hello, and welcome to Geeks To Go.
Instead of using the F10 function to restore your computer, It would be best to create a set of recovery disc.
The paper that you removed to take the computer out of the box gives instructions on how to do this.
After you make the recovery disc, restore the computer with the disc. (following the written instructions).
Please put the recovery disc in a secure place for safe keeping.
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#3
Sherree Boley

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it came with a booklet no papers how to restore it . and it says to do it with F-10 . i know how to do everything with xp pro but completely lost with vista i cant even find where u restore to earlier date . my problem was i couldnt play some games at bigfish.com and they sent me all these things to try to do and i am afraid i screwed the whole system up. when i do go to F10 it says follow directions but i dont see directions to follow.
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#4
Sherree Boley

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i also dont know how to make a recovery disk
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#5
hfcg

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Your documentation for the computer should tell you how to make a recovery disc set.
There are infections that will cause this kind of issue.
I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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