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XPS710 going blue


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#1
brettt777

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I have a Dell XPS 710 running Win XP. It has the Philips DVD8881 DVD/CD burner in it. It worked fine for a while. Now the thing will read CD's fine, but if I put a DVD in it and try to play it using Roxio or Media Center or anything else, it immediately locks up with the dreaded blue screen telling me it's dumping physical memory and I need to upgrade the bios and something about a problem with "nv4_disp.dll". I don't understand how it plays CD's fine but with a DVD everything crashes everytime. Do I need a bios upgrade for the DVD drive? If so where so I get it? Or is my drive toast and needs to be replaced?
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#2
pip22

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I think what you may need to do is re-install or (preferrably) update your NVidia graphics card drivers, as "nv4_disp.dll" is a component of that. try that before messing with a potentially risky BIOS update.

For graphics drivers (indeed for any driver on a Dell PC) you get them from the Dell website.
http://support.euro....l...;l=en&s=gen

Edited by pip22, 24 February 2008 - 04:17 AM.

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#3
brettt777

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Okay, I ran a Dell tune up program and then the drivers I got from Dell and it works now. Strange that i have continualy updated the driver but with one from nVidia, and it never fixed the problem.

Anyway, thanks for the help.
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