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DESPERATE: connection issue-video or downloading stops midway


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#1
corona7w

corona7w

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I use Verizon DSL, and the connection frequently breaks off. Most of the time when I'm on youtube or other online streaming site, the video will get stuck and stop loading. Even after I tried reloading it, it would get stuck again at some other spot. Many times when I was downloading files, it would stop downloading midway. Sometimes when I'm browsing websites, and I clicked on a link, it would just say "loading" while not load at all. The modem (Westell 6100) is directly connected to my computer, and there are five lights on the modem: power, ethernet, usb, dsl, and internet. Whenever there is web activity, the internet light usually blinks at the same time. Now whenever there is a connection problem, the light stays solid the whole time. However, at the moment that a video stops streaming, and I opened another window to go to a website, it did load successfully. So that means the connection only breaks off selectively. Also, the dsl light is solid the whole time, which means I'm connected to the internet. Also, this problem occurs to both Firefox and IE.
So far, I've tried clearing my cache, reinstalling my browsers, deleting Kapersky (I thought it was the culprit for blocking the connection.), resetting my modem and router, and the problem persists. I need help, serious help. I tried calling the CS many times, but they never give me any solution. I tried asking elsewhere (yahoo answer), but that was fruitless. :) I hope the specialists here can provide me with an actual solution. Thank you in advance.
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#2
pip22

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Hi corona7w, & welcome to Geeks2Go!

Just a suggestion which I know has worked for some people who connect via ethernet, and that's to put the network card into a different PCI slot if downloads keep freezing mid-way. I apologize if it's a laptop since, of course, that's not possible. If you connect to the router via USB, use a different USB port at the PC end, or better still use ethernet (fit a PCI network card if necessary. Dirt cheap and easy to fit -- and XP uses it's own drivers for 99% of them). Network cards were designed for networking/internet access, USB ports were not.

Edited by pip22, 26 February 2008 - 01:34 PM.

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