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sound problems - help!


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#1
sofee

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basically, i got a second hand laptop to do my work and stuff
and when i went to install itunes so i could use my ipod my windows needed updating first
so i did that..
and now whenever i turn the laptop on it says my sound device isn't compatible with my version of windows
and none of my sound works

is there anything i can do??
i've been without sound for ages and it's starting to get to to me....

thanks :)
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#2
pip22

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welcome to Geeks2Go, sofee

The driver is possibly the wrong one. to get the right one for your laptop we need more info.
What make and model is the laptop?

Another possibility is that a previous owner may have installed a different version of Windows to what it had originally, and couldn't find a suitable sound driver or simply wasn't bothered about having sound on it. Many casual laptop users don't even use the sound features and don't miss it when it doesn't work.
I'm not suggesting you do the same, just explaining what happens. I have a laptop which I use only occasionally, and because the speakers sound so pathetic I always have the volume set to zero.

If you don't know what make it is or if it's a less well-known brand you can install a system info tool and post the info from it.
The tool is called 'Belarc Advisor' from here: http://www.belarc.co...e_download.html

Edited by pip22, 03 March 2008 - 11:17 AM.

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#3
sofee

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the sound worked when i first had it but it stopped ever since updating windows

it is a sony vaio PCG-VX71P
..i think, well that's what's written on the laptop :)
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#4
BravoZulu

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It could be that all you need to do is download the update to the Yamaha driver on that same Sony Notebook driver page and you're set and that one is an .exe here.

Additionally you need to look at all of those Windows hotfixes listed for your model on that page. I'm thinking that when you updated your copy of Windows (to XP SP2 with all regular XP updates) that you also needed the hotfixes and the Yamaha updated sound driver.

Here is the full page for your model.

Edited by BravoZulu, 05 March 2008 - 09:13 PM.

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#5
sofee

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ah wow!
it's fixed :)

thaaaanks!!!
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