I recently bought a new Dell Vostro 200 with Windows XP Pro/SP2. With it came a program, PCMover, for transferring my files from my old Windows 2000 Pro computer to the new Dell. All appeared to go well, but apparently the software transferred some old system files from Windows 2000 as well. My computer completely crashed after I attempted to install some new software. I called Dell, and we rebooted the system with the XP CD, as described in your article in this forum. I went to the Microsoft Update site, which attempted to install Windows Installer 3.1 and failed. Researching this problem I found the Windows Installer 3.1 Redistributable on Microsoft's website and was able to install that. Now, at least the Automatic Updater finds the Updates I apparently need, but they always fail to install. I thought perhaps my firewall had something to do with that, so I disabled it and ran the updates again, but again, they failed. In addition, occasionally when I attempt to run a program such as Word or Excel or IE, it will not load properly. If I log off my computer and log back in, the program will then run properly. My theory is there are still fragments of Windows 2000 somewhere choking my system. Dell seems to think the only way to resolve the problem entirely is to completely reformat the hard drive and start from scratch, this time moving my files manually instead of via PCMover. That seems so drastic, not to mention the time it will take me to move all my files manually. Any help you can offer will be greatly appreciated. I just attempted to attach my Hijack This text file to this message, and I got "Upload Failed. You are not permitted to upload this type of file."
Note: I just downloaded the newer version of Hijack This and attempted to attach my text file again, got the same message...
Edited by kwohio, 04 March 2008 - 09:59 AM.