[Bipolarjoe]

For the past 8 monthes every time I start my PC I get this RUNDLL error pop up. It drives me nuts. What does it mean and how do I fix it? Thanks... It says "Error loadingC:\WINDOWS\system32\acxblrop.dll"
"The specific module could not be found" HUH?? Help please..

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Im sorry but I got to looking and I think I may have posted this in the wrong section. If so would a mod please move it for me? Again, Im sorry...

[Bipolarjoe]

Im sorry but I got to looking and I think I may have posted this in the wrong section. If so would a mod please move it for me? Again, Im sorry...

[Ztruker]

How does it behave if you boot to Safe Mode with Networking? If better then something is starting at boot that is causing the problem. Try the following:

First, physically disconnect from the Internet to prevent a malware infection while your Anti-virus and/or Firewall are disabled in the following steps, then do a normal boot:

Click on Start then Run, type msconfig and press Enter.
Click on the Startup tab and disable everything (I mean everything).
Do a regular boot, see if it runs normal.
If yes then use msconfig to enable several items at a time till you find the culprit.

If no, click on the Services tab. Check the Hide All Microsoft Services box then click the Disable All button.
Again, do a regular boot, see if it runs normal.
If yes then use msconfig to enable services till you find the culprit.

Once you've found the culprit, uninstall it or find out how to eliminate it from your system. Simply disabling it in msconfig is a temporary fix at best.

Reconnect to the Internet when your AV and firewall are active again.

[Rorschach112]

Hope you wont mind me jumping in here

The user has malware which is responsible. Booting into Safe Mode with Networking is a very bad idea in this case.


Also disabling MSConfig entries is just going to make some helpers confused as to what the problem may be since it won't show up in the HijackThis log.

Bipolarjoe you need to read the sticky threads in the malware removal forum and follow the steps there

[Ztruker]

Rorschach112, I don't mind at all but why do you say he has malware? I searched on acxblrop.dll and got no hits at all except for his post here on G2G.

Also, why is booting into Safe Mode with Networking a bad idea, since I asked him to first physically disconnect from the Internet?

If I had suspected malware I would have asked him to go to the malware forum as you did. Any tips greatly appreciated.

Edited by Ztruker, 09 March 2008 - 06:44 PM.

[Rorschach112]

I searched on acxblrop.dll and got no hits at all except for his post here on G2G.

That is a pretty good sign that it is malware, probably Vundo. Also what the user said in his original post is typical of malware

It says "Error loadingC:\WINDOWS\system32\acxblrop.dll"
"The specific module could not be found"

Why are you having him go into Safe Mode with Networking if you don't want him to go online ? Surely Safe Mode by itself would suffice ? Users would often go browsing in this mode even if you tell them not to, so unless there is some reason for this mode I would not have them do it. I missed where you told him to disconnect from the Internet though, late night

He would be better suited in our part of the woods

[Ztruker]

Thanks. I use "with networking" so all the normal network components will be active. I guess in my mind that makes it more likely that anything found will actually fix the problem. I sometimes have a strange mind.

Thanks for the response and sorry for hijacking this thread

Bipolarjoe, good luck.

[Bipolarjoe]

Thanks guys. Im still working on it. I went to the malware forum as suggested. I have started by downloading and running SUPERAntiSpyware.. it has been scanning now for just over a hour and has found 205 threats. Im sure I will be able to correct the problem, and many others, by taking the advice from the users in the malware forum and by using there suggested applications and programs. Thanks again...Joe