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The White screen privacy_danger\index.htm problem [RESOLVED]


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#16
kahdah

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Do you have another keyboard that you can use?
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#17
at47626

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added external keyboard.
Works fine with it.
Should I reinstall the keyboard driver?
The problem occured about the same time the virus problem came up.
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#18
at47626

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I'm so sorry. I did not realize I had num lock on.
I remove it and in now works fine.
Did'nt think I would get results like that.

Once again, thank you for all your help and support! It's nice to know that there are still good people in the world doing good things........
You can now close this case..
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#19
kahdah

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Just a little left to go to remove what we used and get you a new clean restore point.
Then you will on your way. :)

=====================
Cleanup::
  • Make sure you have an Internet Connection.
  • Double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator")
  • Click on the CleanUp! button
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OtMoveit2 to rech the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
=================
After that please update your Java:
Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. Beware it is NOT supported for use in 9x or ME and probably will not install in those systems

Ugrading Java:After that
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
=======================
Then I will need you to reset your System Restore points, please note that you will need to log into your computer with an account which has full administrator access.
You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)
1. Turn off System Restore.
Click on *Start
Right-click *My Computer
Click *Properties
Click the *System Restore tab
Check *Turn off System Restore
Click *Apply, and then click *OK.

2. Reboot.

3. Turn ON System Restore.
Click on *Start
Right-click *My Computer
Click *Properties
*UN-Check *Turn off System Restore*
Check *Turn on System Restore
Click *Apply, and then click *OK.


How to Turn On and Turn Off System Restore in Windows XP
http://support.micro...kb/310405/en-us
====================================
After that Your log is clean. :)

To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein ->Here
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#20
at47626

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Performed cleanup as per your instructions.
You can now officially close this case.
Thanks again for all your help........
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#21
kahdah

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You are welcome :)


Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If your the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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#22
kahdah

kahdah

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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