Running Windows XP Home Edition on Dell - has been fine for over a year now.
For a start, here is a list of things we cannot do - just incase any of you may have some ideas/answers:
Cannot boot up in Safe Mode - get BSOD (blue screen of death)
Cannot download any security updates from Microsoft without an error
Cannot run or install AVG or Zone Alarm or anti-virus and Firewall software except SpyHunter and RegClean.
Cannot run or install HighJack This to get a system log
Cannot run any "fix pc" type software like CClean.
Cannot run check hard disk thingy from DOS without a crash.
AVG and Zone Alarm were running fine a couple of days ago, then I downloaded some files from Emule - right clicked them to scan with AVG as I always do with all files I download. One had a virus so I deleted it without opening it. Next thing AVG and Zone Alarm had vanished from my system tray. I ran that virus check on Symantec and it said we had "Zlob" and "Beagle32". I manged to get a copy of SpyHunter and that installed and ran and I managed to get rid of everything except msxml3a.dll which was infected with Avenue Media trojan? SpyHunter kept saying that it would remove it on restart but couldn't. I just deleted that file in the end manually.
Now when I run the online virus check on Symnatec (did it again this morning) - no virus found. SpyHunter finds nothing too - except the odd cookie thingy as we are having to browse the net with no security.
I run Uniblue Registry Booster 2 and it has a gazillion errors. It fixes them and I restart PC - run it again and if finds 3-4 more and I do this over and over! I have found a file called ctfmon.exe that was always running at startup. If I disable it - it returs. I cannot delete it because when I do - it returns instantly. I have researched this file and understand that it is "supposed" to be a Microsoft Language file, etc. But this one is definately a virus file.
Every time I try and run any kind of antivirus software - the PC comes up with an error (not a valid WIN32 application) and closes the program. I am convinced we have a virus that is monitoring EVERYTHING we do via IE and is stopping me from fixing the problem.
Hubby says that next steps are to completely wipe the system - I was hoping to beat this problem without doing that.
Any help would be brilliant! I understand that you may not be able to do much without a HijackThis log - but I cannot run that software!
Thanks so much!
Edited by Lilz, 15 March 2008 - 08:54 AM.