[Tigerfan7]

Hi I wonder if anyone can help.

I have Windows Vista Home premium, and have a Bluetooth dongle (Belkin) Which I installed with the latest drivers.

Whenever I plug the bluetooth dongle or indeed any other USB device (ie a USB cable attached to my Nokia N95 *Gb, it crashes with the blue screen of death, and the file mentioned 2/3rds the way down is WUDFRD.SYS

can anyone help please?

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Howdy:

Is your Vista a 64-bit version?

Do you have I-tunes gear drivers installed?

Murray

[Murray S.]

Howdy:

Is your Vista a 64-bit version?

Do you have I-tunes gear drivers installed?

Murray

[Tigerfan7]

Howdy:

Is your Vista a 64-bit version?

Do you have I-tunes gear drivers installed?

Murray

Hi there, yes to both (I think)
I have the 64 bit version and I tunes version 7.6.1.9 installed alhough I'm not sure what a gaer driver is?

[Murray S.]

There is a known conflict between I-tunes and 64-bit version of Vista.

Remove I-tunes and see if that fixes you up.

Murray

[Tigerfan7]

There is a known conflict between I-tunes and 64-bit version of Vista.

Remove I-tunes and see if that fixes you up.

Murray

Cheers I'll try it tomorrow & let you know.

[Tigerfan7]

Well, a day after un-installing ITunes I can again use my USB and Bluetooth, connect & sync my N95, so it looks like ITunes WAS the problem!

Many thanks for your help, and if anyone from Apple looks in here, when will you solve this problem please?

[Murray S.]

Glad we could help.

Murray

[Tigerfan7]

Me and my big mouth!!

Got home tonight, plugged the mobile phone in and BSOD is back!

After re-booting however, windows is suggesting it will be resolved with SP1 which should be availible soon

[Murray S.]

From what I understand, SP1 is available now on the Windows update page.

Murray

[Tigerfan7]

I had a look and from what I can see it says stand alone users should wait for the smaller update in April, tho.

What do you reckon?

[Tigerfan7]

Well I took a risk & downloaded SP1 even tho Windows update said no new updates.

All working fine with the computer, no driver issues, and touch wood, no crashes.

Also after 2 days of intense use, no problems with USB connection or bluetooth connection to phone/PC suite either!

All working well

Cheers guys

[Murray S.]

Once again, thanks for the update.

Murray

[BVB Media]

The Nokia blue screen issue based on the WUDFRD.SYS = user mode driver.

Most of the time the blue screen will also show the errorcode: 4549bdbd

The solution: Install the official Microsoft service pack 1; it will solve this related BSOD.

With kind regards,

Bas van Beek
www.FanaticWebservice.com