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unable to update windows (strange)


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#16
grandpa

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Hi Old Geezer

Many thanks.

Tried that but have the problem when I entered.. net stop wuauserv then OK after C:\documents and settings\owner>. I got the message " System error 5 has occurred. Access is denied.
So I couldn't go any further.
Cheers

Grandpa
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#17
Ztruker

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Boot to Safe Mode. Login as Administrator, no password.
Open a command prompt.
Enter just two of the commands Old Geezer gave you:

cd /d C:\windows\SoftwareDistribution
rd /s DataStore


Reboot normally and see if it helped.
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#18
grandpa

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Hi Ztruker

Tried that all worked OK until I got to rd /s DataStore where cmd told me that it couldn't find the specified file. (rd /s DataStore)

Ive nearly lost all my hair.

Any more thoughts
Cheers

Grandpa
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#19
Ztruker

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This is what I see when I get to the C:\windows\SoftwareDistribution directory and issue the dir command:
C:\Documents and Settings\xxxxxxx>cd /d C:\windows\SoftwareDistribution

C:\WINDOWS\SoftwareDistribution>dir
 Volume in drive C is HP_C
 Volume Serial Number is 4816-889C

 Directory of C:\WINDOWS\SoftwareDistribution

03/21/2008  02:24 PM	<DIR>		  .
03/21/2008  02:24 PM	<DIR>		  ..
03/21/2008  02:19 PM	<DIR>		  AuthCabs
03/21/2008  02:09 PM	<DIR>		  DataStore
03/21/2008  03:49 PM	<DIR>		  Download
03/21/2008  02:08 PM	<DIR>		  EventCache
03/21/2008  04:37 PM			95,466 ReportingEvents.log
03/21/2008  02:19 PM	<DIR>		  SelfUpdate
03/21/2008  02:49 PM	<DIR>		  WebSetup
03/21/2008  02:19 PM	<DIR>		  WuRedir
			   1 File(s)		 95,466 bytes
			   9 Dir(s)  14,374,854,656 bytes free
What do you see?
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#20
grandpa

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Hi Ztruker.

Maybe we're making progress. I see every thing you have, except there is no <dir>data store

What do I need to do, appears this is missing.

Cheers

Grandpa
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#21
happyrock

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might want to try this...install IE 7...you can always uninstall it ...if you do decide to uninstall it...
it just rolls back to IE 6...
no joy..
you may have to resort to sfc /scannow or a repair
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#22
Ztruker

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One other thing to try. Boot to Safe Mode again then do the following:
  • cd /d C:\windows
  • ren softwaredistribution softwaredistribution-old
Reboot and try Windows Update. It will create a new softwaredistribution folder.

If it works, you can delete C:\windows\softwaredistribution-old.
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#23
grandpa

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Hi Ztrucker

I managed to * cd /d C:\windows
* ren softwaredistribution softwaredistribution-old
Then deleted -old, however I now get the following message when I try to update.

When I logged in under Safe Mode I used Administrator, maybe theres something I need to do

Heres the message from Microsoft Update.

...To install updates from this website, you must be logged on as an administrator or a member of the Administrators group on your computer. If you use Windows XP, you can see if you are an administrator by going to User Accounts in Control Panel....

What should I do?

I haven't changed anything in the setup of the computer.

Kind regards
And thanks for your help.
Grandpa


(I did try IE7 and then rolled back, unfortunately it didn't work)
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#24
Ztruker

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I don't think you can do a Windows Update in Safe Mode. You need to do a normal boot and your normal login account has to have Administrator privileges.
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#25
grandpa

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Hi Ztruker,

Sorry I did do a normal boot and tried to update as I have done in the past, however I got The message re Administrator.

Just wondering if I should do a sfc /scannow.

Any thoughts.
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#26
Ztruker

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Hmmm, give this a try:

Start regedit, expand

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

Find the key named "NoWindowsUpdate" and delete that key (if it exists).

You may also need to change the permissions on this branch:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

From the Edit menu select Permissions. Give Administrator and System
'Full Control' and 'Read' permissions. Exit regedit and reboot. Then
revisit Windows Update and you should be able to install updates.
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#27
happyrock

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try creating another user account...make it a admin account...see if that one can get the updates
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#28
grandpa

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Hi Guys,

Well all my hair is pretty well now gone.

I gave up, and did a complete repair. Guess what, it didn't help. I know that your'e supposed to some sort of scan. Can anyone tell me what it might be.

I know have no windows updates. Is there some way to get them other than by using Windows Update.

Many thnaks

Grandpa
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#29
Mr Freeze

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do you have microsoft office installed
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#30
grandpa

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Hi Mr Freeze.

No I don't unfortunately.

Cheers

Grandpa
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