[Yppolitia]

I recently tried to reinstall Norton Antivirus 2004 and I coudlnt fully uninstall it so deleted the registry and now I cant re install NAV2004 anymore, its says there is still a NAV20004 on the computer but when I go to uninstall it from the Add/Remove function its on the list but the Remove icon doesnt come up!
Anyone know what I should do?

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Try this:

Download the Windows Installer Cleanup Utility: http://download.micr...1bd/msicuu2.exe

Run Windows Installer Clean Up, select the application which pops up with the Windows Installer (in your case the nav 2004 component, and click Remove.

Here's an article you want to read before proceeding: Description of the Windows Installer Cleanup UtilityInstaller CleanUp Utility

after that you can try to reinstall nav 2004. if that still doesn't work let me know, I can point you to the manual uninstall instructions.

Starjax

[starjax]

Try this:

Download the Windows Installer Cleanup Utility: http://download.micr...1bd/msicuu2.exe

Run Windows Installer Clean Up, select the application which pops up with the Windows Installer (in your case the nav 2004 component, and click Remove.

Here's an article you want to read before proceeding: Description of the Windows Installer Cleanup UtilityInstaller CleanUp Utility

after that you can try to reinstall nav 2004. if that still doesn't work let me know, I can point you to the manual uninstall instructions.

Starjax

[stallionsims]

try my post!
http://www.geekstogo...ram-t19530.html
-stallion.

[Yppolitia]

Ok, thanks Ill try both.

[Yppolitia]

I installed the Windows Installer CleanUp Utility but it hasnt let me reinstall NAV2004. I opened the Windows Installer CleanUp Utility and clicked remove on NAV2004 then went to reinstall it but said there was still a NAV2004 on my computer, I then went to Add/Remove programs but couldnt find it.

[starjax]

have you tried Stallionsim's method for removing nav 2004?

once its removed just stick in the cd and reinstall.

Starjax

[stallionsims]

hi,
this is regarding the windows installer cleanup usage.the win installer clean up is theprogram which is used to erase the installer information of program with windows.For ex:if u have the program norton,the windows installer version of norton can be removed from there.It's not going to rmove the entire version of norton from the system.
the entries you need to look up in windows installer cleanup regarding norton and symantec are
* CC
* cc
* Norton
* Symantec
* Sym
* MSRedist
* SPBBC
* Internet Worm

select these entries one by one and delete them.
If you want to know more about this click on the link below
http://service1.syma...src=bar_sch_nam

one more step I forgot to add inmy previous post.
Navigate to the folder symantec shared in the location
C:\Program Files\Common Files\Symantec Shared and rename it as symantec shared old.if u r not able to rename it in normal mode,u can very well do that in sfae mode.

try these.Post if u r lucky.I have tried these steps and it has worked 99%.

:-) stallion.

[Yppolitia]

Thanks for the help, ill give it a shot.

[TonyKlein]

This is not a Windows Installer issue.

You want to use SymNRT.exe to remove those hidden remnants of the application:

http://service1.syma...=&osv=&osv_lvl=

Good luck!