[peteC]

Hi there,

New to this community so hoping some of you fine people can help me out. Here's my problem....

I'm running windows vista and have a broadband modem. Last year I installed a netgear wireless router and set up my network. All was fine until a few weeks ago when I could no longer connect to the interent. Confused, I removed the router and tried going straight into the modem - and it worked no problem.

This seemed strange, but several hours later having spoken to Netgear support - and trying every fix in the book - they told me it must be a faulty router, so im getting a new one sent out.

Being impatient I bought myself a DLink router today and tried that out, and wouldn't you know it I've still got problems. Assuming I'm not really unlucky and I dont have 2 faulty routers I'm starting to think there must be some settings not quite right on the modems, or vista, or a hotfix release thats changed something...

So with the DLink router I can connect to the internet, but the connection seem's to drop out. About 90% of the internet pages i go do dont display initially, but do on a refresh, and MSN/Skype only connect if I get lucky when i press the sign in button or i have to keep retrying.

Would anyone be able to offer me any help on this one?

Some details of my setup:

Vista Home Premium, DLink DIR615 - wired to - Motorola Broadband Modem
NetGear WGT624v3 was the previous router that getting replaced

Already tried:
flushing DNS/IP settings
'hardcoding' dns/IP details in the LAN setup
factory resets and re-installs
disabling ipv6

any help would be fantastic. thanks

(p.s. would the ipconfig output help? let me know and ill post it)

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your problem is more than likely not with vista, from my experience vista is VERY good at finding home networks and usually if one thing doesn't work it will try another until it gets it right. this sounds like a problem with the router or modem. honestly you'd probably be better off with a router/modem combo in 1

have you tried turning off AND UNPLUGGING your modem for a few minutes (NOTE the few minutes part is very important) and then restarting it, try that with both your modem and router and post your ipconfig -all results

[pr0n]

your problem is more than likely not with vista, from my experience vista is VERY good at finding home networks and usually if one thing doesn't work it will try another until it gets it right. this sounds like a problem with the router or modem. honestly you'd probably be better off with a router/modem combo in 1

have you tried turning off AND UNPLUGGING your modem for a few minutes (NOTE the few minutes part is very important) and then restarting it, try that with both your modem and router and post your ipconfig -all results

[peteC]

Ok here's the results of IPCONFIG /all


first results are using modem->PC setup:


**************************************************

Windows IP Configuration

Host Name . . . . . . . . . . . . : Petes-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 5:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #4
Physical Address. . . . . . . . . : 00-18-F3-49-B2-99
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #3
Physical Address. . . . . . . . . : 00-18-F3-49-A4-95
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 92.233.252.251(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Lease Obtained. . . . . . . . . . : 28 March 2008 21:23:50
Lease Expires . . . . . . . . . . : 02 April 2008 07:55:23
Default Gateway . . . . . . . . . : 0.0.0.0
92.233.252.1
DHCP Server . . . . . . . . . . . : 62.31.144.120
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{74258F28-AADE-40CC-8F71-C8816B200
82B}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{5841186A-D43D-430C-97A4-0598AB4A0
245}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

**************************************************





2nd results are Modem->DLink Router->PC


**************************************************

Windows IP Configuration

Host Name . . . . . . . . . . . . : Petes-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 5:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #4
Physical Address. . . . . . . . . : 00-18-F3-49-B2-99
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #3
Physical Address. . . . . . . . . : 00-18-F3-49-A4-95
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.199(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 28 March 2008 22:25:20
Lease Expires . . . . . . . . . . : 29 March 2008 22:27:25
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{74258F28-AADE-40CC-8F71-C8816B200
82B}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{5841186A-D43D-430C-97A4-0598AB4A0
245}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

**************************************************


thanks for any help

[pr0n]

okay the problem appears to be the connection between the modem and the router. a few things I noticed that don't quite make sense are

take a look at your second set of stuff there, see how
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
are all the same? we need it to look like that for your connection to the modem also.
another thing, the IP address being assigned by the modem is way out of whack it appears your modem's DHCP settings are off.

and the subnet mask is labeled as Subnet Mask . . . . . . . . . . . : 255.255.254.0 rather than 255.255.255.0 which is what it should be.

so if you haven't already try unplugging your modem and your router for a few minutes then plug them back in. if that doesn't solve the problem as it often does for this type of equipment then keep going here



now when connected through your router, go to a web browser and type in HTTP://192.168.0.1/ that will take you to your router's settings page if it has one, see if you can see any anomalies there like I've stated above. if you can't find anything there to change and fix connect directly to the modem and use windows to "repair" the connection, then try it normally. let me know what you find.

[peteC]

Hi Pr0n - thanks very much for helping me out on this one. I'm not quite sure which settings I need to change in the router set up so I thought I'd show you the setup pages and hopefully you dont mind telling me which fields I should try changing.

I tried the unplug - left it for an hour - rebooted but no change, same issue. Here's what I've got to play with:

Network Settings Page:
http://i52.photobuck...rksettings1.jpg
http://i52.photobuck...rksettings2.jpg

Device Infor Page:
http://i52.photobuck...Deviceinfo1.jpg
http://i52.photobuck...Deviceinfo2.jpg


What I'm not clear on is should I be trying to match the router settings to what my ipconfig looks like when I'm connect Modem-PC only (i.e. the working setup) ?

Many thanks

[pr0n]

looking at those pics, your router is doing exactly what it's supposed to do, the problem is actually with your modem. I'm assuming you unplugged and rebooted the modem also you didn't specify, so try this.

plug computer directly to modem, do ipconfig and write down the "Default Gateway" that it gives you. then take that address and put it in your browser, if that doesn't work try 192.168.0.1. let me know if you can get into those settings. if you can't after rebooting your modem then there's a 99.99999 percent chance that the modem is faulty.

[peteC]

tried rebooting the modem - still no joy.

so going straight from PC->Modem I can get into the modem setup using the IP address 192.168.100.1 and here's what I can see

http://i52.photobuck...emaddresses.jpg
http://i52.photobuck...ModemConfig.jpg


thanks

[pr0n]

the modem is faulty. it's got to be unless anyone here has more knowledge of this. I see no way to configure it any more than you have, there aren't many options there, the one last thing you should try is resetting it to factory defaults and then starting from scratch with it, you'll probably need your ISPs "welcome packet" to fill everything back in and if that doesn't work then it's faulty, try calling motorola.. it happened with one of my 2wire router/modem combos not to long ago I just had a new one sent out.

[peteC]

ok cheers pr0n i'll give that last option a go tonight at some point - thanks again for the help

i'd ruled out the modem being faulty since it works hooked up directly to the PC but I guess it could still have something wrong with it, i'll get on to my cable company also.

anyone else got any ideas before I start sending off parcels?

many thanks

[pr0n]

definitely give motorola a call first

[peterm]

Doubt if it is the modem. Ring and talk to a tech 1st. (I could be wrong)
I am getting the exact same problem. If I get a chance I will change my modem today and see if it helps then I will let you know what happens
Cheers
Peterm

[peteC]

hey guys. i finally managed to fix my problem. I set up the preferred DNS addresses, but not the IP addresses, in the IPv4 properties of my network connection:

http://i52.photobuck...4Properties.jpg


works no problem now.