[tmy121]

Hi, I'm having a problem with Mozilla Firefox. When I try to load the browser I get an error message saying "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." I do not see any processes that say Firefox and I have tried uninstalling and re-downloading but it didn't work. Also, my computer is detecting my wireless network with a strong signal strength but I receive a "Failed to open page" message when I try to open Internet Explorer. I thought these might be malware issues but Rorshach112 said he thought they were tech related and sent me over here. Any help will be gladly appreciated. Thanks.

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Try to solve the problem in one browser first, otherwise the situation will become more confusing. Also, try to enter into a very common internet sites like google or msn. Don't try any other sites at the moment.

1: Uninstall Firefox and reboot.

2: Disable your firewall temporarily (please report what firewall you are using). Any improvement? If not:

3: Open Internet Explorer > tools > internet options. Open the following tabs and set to default: Security (each of the four options), Privacy, Advanced.

4: If still no good Go to this site and run reset tcp/ip .

[The Skeptic]

Try to solve the problem in one browser first, otherwise the situation will become more confusing. Also, try to enter into a very common internet sites like google or msn. Don't try any other sites at the moment.

1: Uninstall Firefox and reboot.

2: Disable your firewall temporarily (please report what firewall you are using). Any improvement? If not:

3: Open Internet Explorer > tools > internet options. Open the following tabs and set to default: Security (each of the four options), Privacy, Advanced.

4: If still no good Go to this site and run reset tcp/ip .

[tmy121]

Thanks for the response. Resetting my IP fixed the wireless problem. I uninstalled Firefox and redownloaded and installed it, but I still receive the error message.

[The Skeptic]

The solution to the error message can be found here.

[tmy121]

Everything is fixed now. Thanks for your help!

[The Skeptic]

You are welcome.