[Rorschach112]

Ugh I think I know what caused that.

Click start -> run -> cmd, and hit <ENTER>. Then type or paste the following:

net stop gmer


Then reboot and try run Rootkit Unhooker again, let me know how that goes

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I tried. After typing net stop gmer, it said "gmer service is not started, more help is available by typing net helpmsg 3521"

I'll reboot and try Rootkit Unhooker anyway.

[justine123]

I tried. After typing net stop gmer, it said "gmer service is not started, more help is available by typing net helpmsg 3521"

I'll reboot and try Rootkit Unhooker anyway.

[Rorschach112]

If it fails try

net delete gmer


Then reboot and try Rootkit UnHooker

[justine123]

Big problem. Upon reboot, the computer won't let me go into Windows, the last known working configuation or Safe Mode. I'm on my secondary computer now, what can I do? When it starts, I still hear the beep, but it just keeps restarting itself.

[Rorschach112]

Ugh last thing we need

I have messaged a friend to see if he can jump in here and fix that problem as he is pretty good at it. If not I will need to send you over to the Tech People and they should fix it.

I would recommend that you try find your Windows XP cd to save some time.

Sorry about that, not sure what caused it. Let me know if you get it working

[JSntgRvr]

Hi, justine123

Lets try this:

• Please download BurnAtOnce and save it to your desktop. Click on Downloads, then on burnatonce 0.99.5
  
  • Install it by double-clicking on the file bao0995.exe that you downloaded.
  • Click Next, accept the license agreement, and click Next until the button says "Install". Click "Install" to finish.
• Download the rc.iso file.
• Save it to your desktop.
• Put a blank CD in your computer’s burner.
• Right-click on the file rc.iso, and select "burnatonce" from the menu.
• Confirm that the box under the menu at the top says "rc.iso".
• Click the "Write" button.
• When the disk finishes, eject the CD.
• Configure the computer to start from the CD-ROM or DVD-ROM drive. For information about how to do this, see your computer documentation, or contact your computer manufacturer.
• Insert the Image of rc.iso that you copied to CD into your CD-ROM or DVD-ROM drive, and then restart your computer.
• When you receive the "Press any key to boot from CD" message, press a key to start your computer from the Windows XP CD-ROM.
• You will be prompted with the following options:
  

  A. To setup Windows XP, press Enter.
  B. To repair Windows XP installation using recovery console, press R.
  
  Choose the option, "To repair the Windows XP installation using recovery console", press R. If an Administrator Password have been established, you will be prompted to type it in. If no Administrator Password exists, just press ENTER.

• You will be presented with the following:
  
  
  

  Microsoft Windows® Recovery Console
  
  The Recovery Console provides system repair and recovery functionality.
  Type EXIT to quit the Recovery Console and restart the computer.
  
  1: C:\WINDOWS
  
  Which Windows Installation would you like to log onto
  (To cancel, press ENTER)?

• Press the number 1 on your keyboard and hit Enter.
  
• At the command prompt, type the following command and press Enter:
  
  cd erdnt\hiv-backup
  
  At the next prompt, type the following bolded text, and press Enter:
  
  batch erdnt.con
  
  The erunt backups will begin copying.

Type Exit and press Enter. Take the CD out of the drive and let the computer restart.

Keep us posted.

[justine123]

Hello, just a small thing. This secondary computer of mine is ancient, very slow and does not have a burner. I inserted the CD, clicked "write", but it's asking me to choose a Write Device... help please?

[JSntgRvr]

In order to recover from the crash, we will need to boot the computer to the Recovery Console. As I understand, you do not have a Windows Installation CD. Consequently, only throughout a boot CD we may be able to have access to the computer's system.

Anyone you know with a burner?

[justine123]

Hi! I found the XP CD! Can you please teach me how to use that to load it? Thanks!

[JSntgRvr]

Hi, justine123

Insert the XP CD in the computer and start the computer. You will receive a message "Press any key to boot from the CD". Press a key to start your computer from the Windows XP CD-ROM.

Pick the rest of the instruction on item 12 above.

Edited by JSntgRvr, 10 April 2008 - 07:03 PM.

[justine123]

After typing "R" at step 12, the computer said there was no hard disk drives, press F3 to exit...

[JSntgRvr]

Is this computer a desktop or a laptop? Can you enter the BIOS Setup utility? If you do, is the hard drive recognized if the BIOS? If you are able to enter the BIOS, set it to defaults and exit, then let the computer boot.

Let me know the answers to the questions above. Perhaps the problem is in the BIOS.

[justine123]

It's a desktop. How do I enter BIOS setup?

[JSntgRvr]

It's a desktop. How do I enter BIOS setup?

When you turn ON the computer, the first thing you see is the BIOS Splash logo. Depending upon the computer's brand you may need to press a specific key, such as F2, or F10, perhaps the Delete key. It is usually displayed on screen during the BIOS Splash logo. See if you can see it.

[justine123]

Hi. I got into BIOS setup, chose "load optimal defaults" then saved changes and rebooted, now it's trying to go to the recovery console again.