[AH1G]

How can I get rid of Installer[21].exe

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What error message are you getting?
How did you try to get rid of this file?
and also, Where is this file located?

Regards,
Olrik

[Artellos]

What error message are you getting?
How did you try to get rid of this file?
and also, Where is this file located?

Regards,
Olrik

[AH1G]

This is where Norton says it is located, however, I can't find it there

File: C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\31H8SJMN\Installer2[1].exe

[Artellos]

Right, it might be hidden.

In the top of the window there should be a menu called "Tools"
Click on it then go to Map Options.
Scroll all the way down and there should be 2 radio buttons you can click.
It should say: "Display Hidden files and folders".
Check this to Enable.

Now see if the file is there.

Understanding this is a malware problem and you got a virus that couldn't be deleted I suggest you post a log Here at the malware doctors.
Once they say you're clean your probably done. However if you keep getting problems feel free to come back to this post and I'll help you to the best of my knowledge. Please make sure you read THIS before posting a log file.
Goodluck!

Regards,
Olrik

Edited by Artellos, 04 April 2008 - 01:43 PM.

[Mr Freeze]

whats sort of program is this associated with
if you know you can find its folder in your program files
have you try deleting it
but i would like to know more about installer2[1].exe

Edited by Mr Freeze, 04 April 2008 - 01:49 PM.

[Artellos]

Mr Freeze,

I can tell you that installer2[1].exe is probably a temp internet file that crept into the folder when he was browsing the web which is probably malware.
He should take a step to the malware doctors for this as they know exceedingly more as us.

Regards,
Olrik

[Mr Freeze]

yea he should go to the malware forum