[Sometimes needs help]

I have a brand new Vista computer. I bought a copy of Microsoft Office. When I installed it everything went ok. I went to click on Word. My screen turned black! Now whenever I click on any of the icons my screen just turns black. I have to restart my computer everytime this happens. I called the Geek Squad and they just said to do all these things, which I did, nothing helped. I reinstalled the program and that didn't work. The only way to get into it is use existing files. But I just can't access some features by using existing files. Is the OS blocking something?

- Michael

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Hello and welecome to GeeksToGo! Couple of questions first. Can you tell us what you have done or what you were advised to do? For example have you run windows update?

[starjax]

Hello and welecome to GeeksToGo! Couple of questions first. Can you tell us what you have done or what you were advised to do? For example have you run windows update?

[gutterman]

Do you have a substantial amount of personal data on your PC? (ex. Music, Photos, Documents) Perhaps because it is new, you haven't put a lot of personal files on it. If that is the case, I would perform a System Recovery.

Reference the below article to perform a recovery from the Vista Recovery Environment. If you're luck there will be a System Restore Checkpoint for the first time your computer booted up.

http://www.bleepingc...utorial142.html

Edited by starjax, 09 April 2008 - 08:31 AM.