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macbook - wireless connection issues


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#1
cmac24

cmac24

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My wife's new macbook won't connect wirelessly to the internet. The OS is actaully MAC OS 10.5.2. The macbook can connect to the internet directly to the modem. A dell lap top can wirelessly connect to the internet and her macbook can connect wirelessly at other places (at wi-fi hotspots). I can't seem to figure out how to get it to work with our router. We have a D-Link DI-624 AirPlus Extreme G Wireless router. I've tried rebooting the modem and the router and nothing has worked. Is there something else I should try? Some research into the issue says that one the problems might be the security setting, but I don't know how to adjust it to allow the mac to connect. The modem is a cable modem. Thanks in advance.
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#2
peterm

peterm

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Hi Cmac24
In the top right next to the clock there should be an icon for airport, When you click on this it should give a drop down list. Does it show airport on (will be greyed out). Under this there should be a list of networks that airport has picked up.
Can you see the name of your network ? If you have not changed the settings in your router it will be called default.
Click on this. What happens.

Cheers
Peterm
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#3
cmac24

cmac24

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The name of the network does appear. I won't be able to access the macbook until later today, and I don't recall exactly what it says when you click on the network. I tried the mac diagnostic steps to try to fix it and hasn't worked. the steps included first rebooting the modem and then the router, which didn't work.
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