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Need Help with shut down


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#1
ISW

ISW

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Hi guys
Everytime i tried to turn off my computer and when i click on either shut down or restart a little end program popups starts and it has iexplorer.exe at the top. When i click on end now at the bottom of the page it just keep coming up.
I can't shut down or restart my computer.
Please Help
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#2
wannabe1

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Hello ISW...

If the application that's hanging on shutdown is iexplorer.exe rather than iexplore.exe, then you likely have a malware infection.

Please go to the Malware Forum and follow the instructions you'll find there.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- post a hijackthis log in THAT forum. Do Not reply to or "bump" your own topic...if it shows a reply, it may be overlooked as one that is being worked on.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

wannabe1
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#3
Kniht

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Nevermind, misinterpretation of post.

Edited by Kniht, 06 April 2008 - 04:59 PM.

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#4
ISW

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I am sorry. Its not Iexplorer.exe its explore.exe
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#5
Kniht

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Is it explorer.exe? If it is open regedit and navigate to the following key:

HKEY_CURRENT_USER\Control Panel\Desktop

In the right pane look for AutoEndTasks and set it's value to 1.

Also go here: http://www.microsoft...;displaylang=en

Download the User Profile Hive Cleanup Service. Be sure to read the info. on the download page.
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#6
ISW

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No response from Malware forum. Please help
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#7
Ztruker

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Please be patient. This is an extremely busy malware removal site. It can take to 1 to 3 days for one of our trained experts to get to your post. If, after 3 days you have still not had a response, post here: http://www.geekstogo.com/forum/Waiting-Room-f100.html and include a link to your post in the malware forum.
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