[BHowett]

Hi rubys29,

I am pretty sure that this is not caused by anything we did, However I am going to get another staff member to take a look and verify it for me. This may take a little time. While we are waiting please look in your recycle bin and verify the files/folders and icon are not in there.

Also please navigate to

C:\Program Files\Cisco Systems\VPN Client
C:\Program Files\VAI\SYSTEM 2000

And let me know if the folders are still there.

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Ok, the files weren't in the recyling bin. They are back on here now, but thats only because my dad had to reload the file to work (his laptop broke down). He re-downloaded them from the main office via a system link with his IT guys computer. This problem though started right after I finished the scans and reports. My brother first noticed it when trying to get to Halo, but it didnt runa and he didnt tell anyone. The only things installed or downloaded from yesterday was you 2 recommended programs, and it worked fine before that.

Incase you missed this, the IT guy said that those programs both have hidden trojans and spyware, so I was wondering if it is safe fro me to remove them?

[rubys29]

Ok, the files weren't in the recyling bin. They are back on here now, but thats only because my dad had to reload the file to work (his laptop broke down). He re-downloaded them from the main office via a system link with his IT guys computer. This problem though started right after I finished the scans and reports. My brother first noticed it when trying to get to Halo, but it didnt runa and he didnt tell anyone. The only things installed or downloaded from yesterday was you 2 recommended programs, and it worked fine before that.

Incase you missed this, the IT guy said that those programs both have hidden trojans and spyware, so I was wondering if it is safe fro me to remove them?

[BHowett]

Ok, the files weren't in the recyling bin. They are back on here now, but thats only because my dad had to reload the file to work (his laptop broke down). He re-downloaded them from the main office via a system link with his IT guys computer. This problem though started right after I finished the scans and reports. My brother first noticed it when trying to get to Halo, but it didnt runa and he didnt tell anyone. The only things installed or downloaded from yesterday was you 2 recommended programs, and it worked fine before that.

Incase you missed this, the IT guy said that those programs both have hidden trojans and spyware, so I was wondering if it is safe fro me to remove them?

Hi rubys29,

After talking this over with a couple other staff members I can assure you nothing we did here resulted in the loss of those files. Also the tools we use here do not have hidded Trojans and spyware… we help clean computers not go around infecting them … so your dads IT guy needs to take a closer look because what he is referring to as trojans are either false positives (tools included with cf and dss) or quarantined files. Some of the programs/tools we use do contain sub programs that, because of the work they need to do show the same characteristics as malware. And the sub programs can be used for good or bad … we use them for good, and malware writers use them for bad.

I know your dads probably pretty upset, so please let me know if you want to continue cleaning up the computer, and advise me of any problems your having .

[rubys29]

well apparently my brother went into teh settings and decide to have a party changing everthing, so thats where the problem came from. I do want to continue cleaning, but I must wait for my dads laptop to arrive, so that there are no more "accidents"

[BHowett]

no problem... just let me know when we can continue

[BHowett]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.