[JSntgRvr]

Hi, desireejassel.

Congratulations.

Follow the instructions on Post #57 to reset and re-enable your System Restore to remove bad files that have been backed up by Windows.

Download OTCleanIt. Save the application to your desktop. Doubleclick on OTCleanIt.exe. This will remove most tools we used to clean your computer. Batch files and others will need to be removed manually. A restart will be necessary to complete the OTCleanIt Process.

Best wishes!

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everything is running smoothly. Thank you so much for your help. I appreciate the time you took to guide me through the process. Again many many thanks.

--lilly

[desireejassel]

everything is running smoothly. Thank you so much for your help. I appreciate the time you took to guide me through the process. Again many many thanks.

--lilly

[JSntgRvr]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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