D drive unrecognizable...PLEASE HELP!
Posted 25 April 2005 - 09:01 PM
Posted 25 April 2005 - 09:11 PM
if you need a walk through on this, post back and I can give you the steps.
Posted 25 April 2005 - 09:13 PM
Posted 25 April 2005 - 09:29 PM
control panel, system, hardware tab, device manager.
double click the drive (you said is has the yellow asterisk by it). in the general tab, does it say if the device is working properly? probably not...
you could go through the troubleshoot options they have, if you want.
otherwise, go to the driver tab, and select update driver. allow it to access the net if it asks.
chances are, the driver got lost for whatever reason. hopefully this will fix it. if not, we can try the next step, which involves uninstalling the device (in software). that is under control panel, add/remove hardware. you would want to uninstall the device, then do a reboot, and see if windows finds any new hardware (the CD drive).
post back before you uninstall, lets see if the driver thing works.
worst case scenario, the CD drive has died. we can try these other steps first to see if that is the case. if you have another PC around, you could try hooking up that drive to the other PC, if you have the patience/knowledge of how to do that (or know someone who does).
Posted 25 April 2005 - 09:38 PM
Okay, i followed all the steps you suggested. The hardware update did not appear successful, the message read "the wizard could not find a better match for your hardware than the software you currently have installed." When I clicked on the General tab, I did not see anything that would signal an error. Also, I did go through the troubleshoot tips and that, too, was unsuccessful. Please advise on next step, thanks again!
Oh, and I do not have another computer in the house to check the drive.
Edited by taylor97, 25 April 2005 - 09:39 PM.
Posted 25 April 2005 - 09:51 PM
you will then want to reboot the machine, and this time the found new hardware wizard should launch. it may automatically recognize the hardware and install the drivers without you having to do anything. if not, you might have to step it through the wizard, allowing it to search the C drive, and access the net if it asks.
if that fails, we can try to manually add the device. let me know how it goes.
Posted 25 April 2005 - 10:04 PM
Edited by taylor97, 25 April 2005 - 10:09 PM.
Posted 25 April 2005 - 10:23 PM
to manually launch the harware wizard, go to control panel, add new hardware. if you have any CD's with drivers, etc that came with the PC, you will want them handy.
if no CD's, click you have already installed the hardware. it will search, and hopefully find the drive. if not, go to the bottom of the list, and select add a new device. you will then select from a list. you will have to find the manufacturer, and model number (if appropriate).
the only thing to do after that is contact dell support. I have been looking at their support site to make sure there arent any special tricks for their hardware, which there arent. they may ask you to go through the same steps I have, so be warned...hopefully it wont come to that!
Posted 25 April 2005 - 10:29 PM
Posted 25 April 2005 - 10:34 PM
Posted 25 April 2005 - 10:37 PM
Posted 25 April 2005 - 10:43 PM
Posted 25 April 2005 - 10:47 PM
post back with what they tell you, I am very curious if theres a trick I missed, or even if it is just a bad drive.
Posted 25 April 2005 - 10:50 PM
Posted 04 May 2005 - 08:48 PM
Edit: guess it would help to know the model... NEC NR-7900A
Edited by onecrazy88fan, 04 May 2005 - 08:49 PM.
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