Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Additional help for outerinfo issue

  • Please log in to reply




  • Member
  • PipPip
  • 30 posts
Hopefully I am doing this right and im not just adding a useless thread.

I was reading through the existing thread about removing this "program" the first step is to download the uninstaller, which I have done, I have selected the "Run" option and nothing happened and I then selected the "Save" option and tried to open the uninstaller and nothing happens. I dont recieve error messages or anything. So im still stuck with this junk on my WORK computer. This is my last option before proceeding with re-imaging. Please HELP!!! THANK YOU! :)
  • 0




    Trusted Helper

  • Retired Staff
  • 1,751 posts
Hello ekgraider and Welcome to Geeks to Go!

Sorry for the delay. been busy.
We very much would like to help you but first you need to provide us with a HijackThis log. This will aid us in determining what type of malware is on your system. :)

Click here to download HJTInstall.exe
  • Save HJTInstall.exe to your desktop.
  • Doubleclick on the HJTInstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP