I was reading through the existing thread about removing this "program" the first step is to download the uninstaller, which I have done, I have selected the "Run" option and nothing happened and I then selected the "Save" option and tried to open the uninstaller and nothing happens. I dont recieve error messages or anything. So im still stuck with this junk on my WORK computer. This is my last option before proceeding with re-imaging. Please HELP!!! THANK YOU!
Additional help for outerinfo issue
Started by
ekgraider
, Apr 23 2008 01:18 PM
#1
Posted 23 April 2008 - 01:18 PM
I was reading through the existing thread about removing this "program" the first step is to download the uninstaller, which I have done, I have selected the "Run" option and nothing happened and I then selected the "Save" option and tried to open the uninstaller and nothing happens. I dont recieve error messages or anything. So im still stuck with this junk on my WORK computer. This is my last option before proceeding with re-imaging. Please HELP!!! THANK YOU!
#2
Posted 26 April 2008 - 05:25 AM
Hello ekgraider and Welcome to Geeks to Go!
Sorry for the delay. been busy.
We very much would like to help you but first you need to provide us with a HijackThis log. This will aid us in determining what type of malware is on your system.
Click here to download HJTInstall.exe
Sorry for the delay. been busy.
We very much would like to help you but first you need to provide us with a HijackThis log. This will aid us in determining what type of malware is on your system.
Click here to download HJTInstall.exe
- Save HJTInstall.exe to your desktop.
- Doubleclick on the HJTInstall.exe icon on your desktop.
- By default it will install to C:\Program Files\Trend Micro\HijackThis .
- Click on Install.
- It will create a HijackThis icon on the desktop.
- Once installed, it will launch Hijackthis.
- Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
- Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
- Come back here to this thread and Paste the log in your next reply.
- DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
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