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Norton AV and Outlook 2000

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My Father in Law runs his BTClick email through Outlook 2000, and has Norton AV and Firewall. When Outlook isnt open, his AV flags up a message saying it is scanning outgoing mail, but he doesnt know why. I cant seem to figure it out either. Any ideas as to what is happening and if this should be happening or not?

He is on BT openworld with a wireless router on a secure connection.

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