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Cable Modem Malfunction


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#1
VidenTheColdOne

VidenTheColdOne

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i have a Motorola Surfboard Cable Modem, model SB5100 connected to a Linksys Wireless G router with 4 port switch: Model WRT54G. On occasion i will be on the internet when suddenly it cuts out. When i look at my modem the following lights are lit (or not)

Power - lit green
Receive - lit green
Send - blinking green
Online - off
PC/Activity - blinking orange
Standby - off


Sometimes if i wait a while (sometimes an hour or even longer) it will reconnect. Otherwise i have to unplug them plug back in the modem, and router to get it to connect. It will be fine for a while, a few minutes, a few hours, a few days, even a few weeks, but then it starts all over again. Why is it doing this? It is disrupting any work i do online. Thanks for any help available.
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#2
fawoodward

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That sounds like the connection from your ISP into your cable modem or your cable modem itself. You need to contact your ISP and explain what's happening and they should send a tech out to check your line. Unless you've had that modem for a while, then it may be time to replace it.
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#3
VidenTheColdOne

VidenTheColdOne

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I fixed it. When i went to unplug the memory, i unplugged the power cord to my hard drive too, so i had to plug it back in, and reset it. So it works. Woot. Ty
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