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AVG and trojan detection [CLOSED]


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#1
bartsimpson

bartsimpson

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Hi,
I recently got infected by downloader. z and dowloader. small trojans. I have found out that downloaders are related

to malware. My Avg 7.5 software quarentined these trojans and put them in a vault. However, my computer still

crashed and when I restarted, would not open windows. My question is do trojans sometimes cause damage even if in

quarentine? Or could a more sinister trojan have been at work like a backdoor? I'm a bit worried about the trojans

taking personal documents from my computer.

I did reinstall the system disk and everything is running fine now.

Thank You for your help.
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#2
sarahw

sarahw

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Hi,
Welcome to the site

I will be handling your log to help you get cleaned up. Please follow the links here for posting a Hijack This log:
http://www.geekstogo...o-Here-f37.html

I want you to show hidden files. There are instructions HERE to help you do this.
You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time.
Please dont use any of the tools without specific instructions. Some of them are dangerous (and could leave your computer in worse condition that it is when infected) if used incorrectly.
These instructions should be read first, then followed. If you do not understand something, don't be afraid to ask, or see if I'm on chat. :)
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#3
sarahw

sarahw

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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