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Cannot access Symantec or Windows Update [CLOSED]


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#1
Seize The Day

Seize The Day

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Thanks to all the wonderful folks who have dedicated themselves to help us who need it!

I've followed the recommended scanning software packages - great products. I was able to remove many of the viruses that were attacking me, however, I have a couple that just won't let go.

Symptoms: Explorer won't allow me to access MS Windows Update, or Symantec's website. When I key in those sites, I get a page not found error. Also, when I ran the "hijackthis" software, I was not allowed to save the text file created. I copied and pasted the informaiton into Word without any problems.

Because I can't access Windows Update, I can't get the latest and greatest security updates - the same thing applies to Symatecs virus update site too.

I've gotten the virus definition file from Symatec and "malicious software" tools from Windows, by downloading it on another PC. Even though I ran these packages, Norton anti-virus and Windows software tool doesn't find why I can't access the websites.

I've run the virus checkers in Safe Mode (when appropriate - some packages wanted to run in "normal" mode).

I'm at my wits end. So close ... yet so far.

Rochelle
PS: I just noticed the file uploaded doesn't have the line breaks when I view it; please let me know if you can't read it.

Attached Files


Edited by Seize The Day, 22 May 2008 - 01:46 PM.

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#2
koko_crunch

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Hello Seize The Day and Welcome to Geeks to Go!

I apologize for the wait, been busy this week.

Please read this post completely before proceeding with the fix.
If you have questions, don't hesitate to ask.

Let's start.

First,

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Then,

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log

No need to attach logs, pasting them will do (much easier to read). Please post back with

- MBAM log
- Sdfix log
- New HijackThis log
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#3
koko_crunch

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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